About this role
Job summary
This is an exciting opportunity to recruit a full time Ward Clerk to work within the Children's Clinic at Blackpool Teaching hospital. This post is for a full time, permanent contract working Monday - Friday. Children's Clinic is part of the Child Health & Development Directorate helping to support acutely unwell children of the surrounding area.
This advert may close early due to popularity - there is no sponsorship for this 15 hour Band 2 role.
Main duties of the job
Deliver efficient administrative and clerical services to the Clinic Team.
Maintain effective communication with patients, relatives, and staff to ensure the smooth functioning of the ward, thereby enhancing patient care.
Ensure all information is secure, maintaining confidentiality at all times.
Provide excellent customer service, which may involve communicating with distressed and anxious patients and relatives, treating them with tact and empathy.
Ensure the professional image of the Trust is upheld at all times.
About us
Blackpool Teaching Hospitals NHS Foundation Trust is ideally situated just a forty five minute drive from Manchester. The Trust provides services to the 440,000 residents of Blackpool, Fylde & Wyre and North Lancashire, as well as specialist tertiary care for Cardiac and Haematology patients.
As one of the United Kingdom's largest coastal resort, Blackpool has plenty to offer its residents -it's not just a good place to work; it's a great place to live. In addition to its bustling centre and historic seafront, the town is world famous for its many attractions, including the famous Blackpool Tower. Blackpool also offers a number of scenic cycling routes round our local parks and across the surrounding countryside, as well as boasting panoramic views of the coast on its picturesque Promenade. Further afield, Blackpool also benefits from less than three-hour connections via rail to Edinburgh in the north and London in the south.
Job description Job responsibilities
The postholder will be expected to provide clerical, administrative, and information technology support to medical, nursing, and other staff in relation to the patients within the department. Although primarily based in a specific area or ward, the postholder may be required to work in any part of the trust to cover short-term absences.
For full details please see Job Description and Person Specification
Person Specification
Education and Qualification Essential
Minimum of 3 qualifications to include GCSE grade A-C/4-9 or equivalent in Maths and English
Experience and Knowledge Essential
Knowledge of IT databases and computer systems Knowledge of Trust procedures
Desirable
Previous clerical experience Working in an NHS/clinical environment Previous experience of dealing with the general public Knowledge of PAS or equivalent information system
Skills & Ability Essential
Ability to liaise and communicate with staff at all levels Excellent interpersonal & communication skills inc. demonstrating empathy & sensitivity to patients and relatives Ability to promote good working liaisons (staff, patients, relatives) Extracting information / Listening Skills Ability to handle complex enquiries - distressed & anxious patients Ability to deal with challenging behaviour Ability to provide excellent customer care Proven strong administration skills Accurate data entry Excellent telephone manner Enthusiastic highly motivated & committed to delivering a service Understand teamwork and work within a team Can remain calm and professional in a busy environment Empathetic, but able to understand professional boundaries Smart appearance, adhering to the Uniform Policy Welcoming friendly and approachable manner An adaptable approach to work
Desirable
Excellent planning & organisational skills Ability to prioritise workload to respond to changing demand Comprehensive PC skills - databases, word-processing, email, Excel Analytical skills & ability to problem solve Able to plan and organise workload Able to prioritise own workload and meet deadlines Ability to work un-supervised
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Blackpool Teaching Hospitals NHS Foundation Trust
Address Blackpool Victoria Hospital
Whinney Heys Roads
Blackpool
FY3 8NR
United Kingdom
Employer's website https://www.blackpoolteachinghospitals.nhs.uk/ (Opens in a new tab)