About this role
As part of our commitment to your development, you will also gain exposure in cross-functional and process improvement projects, but you can expect your responsibilities to include to: • Managing customer liabilities to Amazon - credit collection operations • Reviewing and monitoring AR Aging Reports and collections targets • Responding to customer invoicing inquiries, researching unpaid or disputed amounts and working directly with the customer to resolve their issues and correct invoicing errors • Reconcile Amazon’s open receivables with customers to ensure quick and timely AR collection. • Work effectively with all relevant stakeholders to ensure we are serving our customers in the most effective manner, especially for customers facing cash flow or internal issues • Earn the trust of external and internal stakeholders/customers, build long-lasting relationships that reinforce Amazon’s customer centricity and continually look at ways to improve customer experience and customer satisfaction • Work with Amazon customers to drive process improvements and resolve escalations and discrepancies • Diagnose, improve and fix any issues with our current collections processes