About this role
– take ownership of technically complex support cases; – perform deep troubleshooting of Linux servers, services, hardware and networks; – work confidently with Linux distributions such as Ubuntu, Debian and CentOS; – use terminal utilities to inspect system state, logs, services and network connections; – diagnose server availability, performance and connectivity problems; – work with hardware monitoring tools and identify faulty components; – support infrastructure involving physical servers, cloud services and virtualization; – analyze information carefully and make decisions based on technical evidence; – communicate with customers in clear and professional English; – mentor Middle and Junior engineers when needed and contribute to internal knowledge base articles.