About this role
Job summary
An exciting opportunity has arisen for an Administrator to join the CQC-rated 'Good' Community Mental Health Team at Arndale House in Dartford.
The post is integral to the team, and you will be required to provide comprehensive administrative support to members of the team, including Psychiatry, Psychology and Nursing professionals.
What is High Cost Area Allowance?The High-Cost Area (HCA) allowance, also referred to as London Weighting is a payment made to employees who work in London and the surrounding areas.
As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month.
As this post is based in Dartford, Gravesham or Swanley, the successful applicant will receive an additional payment each month. 5% of basic salary, subject to a minimum payment of £1,258 and a maximum payment of £2,121. (the agreed annual amount will be divided into 12 equal amounts and paid monthly).
Main duties of the job
This varied role will include:
Having contact with patients, carers, relatives and other external stakeholders Typing letters and reports via BigHand (audio) and or copy typing Minuting meetings Using the patient record system RiO (training provided) Taking phone calls and managing the admin mailbox Booking and supporting clinic appointments Some analytical work in supporting the team to achieve their KPIs and Trust targets. Ordering of stationery and other items as required via SBS (training provided). It is important that the successful applicant exhibits empathy and compassion, has a professional and flexible attitude, likes being part of a team, has good communication and interpersonal skills, is able to prioritise workloads and can work to agreed timescales.
About us
We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.
Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.
Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.
Check out our Dartford site
Job description Job responsibilities
Ideally educated to GCSE standard, with A to C in Maths and English (or equivalent) you will also have knowledge of MS Office applications i.e. Word, Outlook, Excel and PowerPoint. Previous administrative experience, including minute-taking is essential, together with excellent typing skills and telephone manner.
Please refer to the attached job description for the full details on the responsibilities and person specification
Person Specification
Knowledge and Skills Essential
Experience of using Microsoft Office Excellent customer service skills
Desirable
Experience of working in a busy reception environment. Minute Taking Admin experience/NHS experience.
Training, Qualifications and Registration Essential
Maths and English GCSE C Grade or grade 4 or equivalent NVQ Level 2/RSA 2 or equivalent
Experience Essential
Transferable customer care and reception skills Admin Experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Kent and Medway Mental Health NHS Trust
Address Arndale House, Darford
18-20 Spital Street
Dartford
DA1 2DL
United Kingdom
Employer's website https://www.kentmedwaymentalhealth.nhs.uk (Opens in a new tab)