About this role
Job summary
To provide safe and effective clinical triage for patients contacting or attending the GP practice with urgent or same-day healthcare needs. The post holder will assess patient symptoms, prioritise care appropriately, provide clinical advice, and direct patients to the most suitable clinician or service.
Main duties of the job
Key Responsibilities
Clinical Triage
Undertake telephone triage assessments for patients presenting with acute health concerns
- Assess symptoms and identify red flags or deteriorating conditions
- Prioritise patients according to clinical urgency
- Provide evidence-based advice and self-care guidance where appropriate
- Escalate urgent or emergency cases promptly to GPs, emergency services, or senior clinicians
- Book patients into appropriate clinics or refer to alternative services including UTC, community pharmacy, or emergency care
Clinical Care
Deliver nursing interventions within scope of practice
- Support same-day urgent care clinics where required
- Perform clinical observations and basic procedures as appropriate
- Administer medication in line with practice protocols and NMC standards
Communication & Patient Support
Communicate clearly and compassionately with patients and carers
- Provide reassurance and health education
- Maintain accurate and contemporaneous electronic patient records
Team Working
Work collaboratively with GPs, ANPs, pharmacists, HCAs, reception staff, and multidisciplinary teams
- Participate in daily clinical huddles and handovers
- Support safe patient flow within the practice
About us
Greengates Medical Group is a single practice PCN with 5 sites under our umbrella, 3 in Beverley and 2 in Cottingham covering over 30k patients.
We have 10 partners, 3 salaried GP's, ACP's, Practice Pharmacist and qualified Medicines Management Team along with a fully skilled care home team including DOT Lead and a cohort of Paramedics.
The above are all supported by a strong management team, Practice Nurses, MSK FCP's and a reliable administrative support team.
Job description Job responsibilities
Typical Duties
Same-day appointment triage
Telephone consultations
Reviewing online consultation requests
Signposting patients to appropriate services
Supporting urgent GP clinics
Safety-netting and follow-up advice
Person Specification
Qualifications Essential
Registered Nurse with current NMC registration Strong communication and decision-making skills Ability to work under pressure and prioritise workload Competence in clinical assessment and recognising deterioration IT literacy and accurate record keeping
Desirable
Experience in general practice, urgent care, or community nursing Telephone triage experience Knowledge of primary care pathways Familiarity with SystmOne Minor illness experience
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name Greengates Medical Group
Address Molescroft Surgery
30 Lockwood Road
Beverley
East Yorkshire
HU17 9GQ
United Kingdom
Employer's website https://greengatesmedicalgroup.co.uk/ (Opens in a new tab)