About this role
Job summary
This role is not eligible for sponsorship.
This post forms part of a service currently subject to a service improvement and redesign programme. Service delivery models, roles and structures will be reviewed as part of the improvement process, which may result in changes and a consultation process in line with the Trust's Organisational Change Policy.
Are you an organised, approachable, and motivated individual with excellent administrative and communication skills? Do you thrive in a team environment and have experience using Microsoft Office packages? If so, we have an exciting opportunity for you to join our dedicated administration team.
We are seeking a highly motivated Network Administrator to support the Children's Therapy Service across the Pennine & Central and West Locality. Based at St Peter's Health Centre, the post holder will provide administrative cover across all of the Children's Therapy Teams, supporting both planned and unplanned absences. Flexibility to work at other sites is essential to meet the needs of the service.
This role involves a wide range of administrative duties, including booking appointments usingEMIS, answering telephone enquiries from service users, managing waiting lists, and liaising with clinical staff. The post holder will play a key role in ensuring the delivery of a confidential, efficient, and high-quality administrative service.
Main duties of the job
The post holder will be responsible to provide a comprehensive administration and information service across the Children and Families Network, coordinating their activities with other members of the Business Administration Team to ensure an efficient and confidential service is provided.
The post holder will be aligned to a specific team and is required to work flexibly in response to the needs of the Networks administrative service providing cover to departments on various sites as directed by their administration line manager to ensure continuity of a quality service provision.
The post holder will be responsible to provide support to service lines and day to day support for the work of clerical officers. Post holders will have a range of duties including administration of referrals and discharge processes including managing waiting lists and clinic appointments, meetings, diary management and lead in the day to day administration of team data inputting and checking.
About us
LSCFT values diversity and inclusion, recognising that talent from varied backgrounds creates a flexible, creative, and effective workforce. We actively challenge discrimination and welcome applications from all, regardless of age, disability (including those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion, belief, or sexual orientation.
Our aim is to reflect the communities we serve, so we particularly encourage applications from under-represented groups. If you'd like to discuss your application, please ask.
We also welcome individuals with lived experience relevant to the role or service area, as your insight brings authenticity to our services.
LSCFT support flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours and flexi-time.
The wellbeing of our people is at the heart of everything we do. We offer a wide range of resources, tools and support to help you thrive both in and out of work.
Explore our full wellbeing offer here: Keeping our workforce well
Job description Job responsibilities
To be the first point of contact for the unit/department. Greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate. Manage departmental meetings on a regular basis including diary management, room booking and document management. To answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response. Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff, seeking advice from the Team Leader when necessary. To ensure reception/work area is kept presentable well organised and that confidential information cannot be seen or overheard by visitors. Cover reception duties when required. Provide day to day support to clerical officers when appropriate. Receive, allocate and despatch departmental mail (internal and external) Provide an administrative service to include typing of routine information such as reports, minutes, other correspondence on behalf of the manager and other members of the team. To file and scan documents including service user information. To photocopy, scan, collate and distribute documents as directed.
Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that all appropriate leads are notified in case of matters of urgency and dealt with in a timely manner. Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of an integrated team base service approach. Assist in the running of an efficient appointment system, dealing with routine referrals, sending patient letters/information and distributing to appropriate clinic team. Work collaboratively with the appropriate management teams, other departments and clinicians to ensure all appropriate leads are notified in any matters of urgency and dealt with in a timely manner.
For more details on this vacancy please review the attached job description and person specification.
Person Specification
Education/Qualification Essential
Business Administrative qualification at NVQ Level 3/RSA 3 or equivalent experience ECDL or equivalent experience GCSE English Language and Mathematics A-C
Knowledge Essential
Knowledge of a range of secretarial duties Good understanding of Microsoft Office applications Knowledge of Safeguarding Agenda Knowledge of Customer Service approaches Good understanding and knowledge working with databases
Experience Essential
Working in a secretarial role Data inputting and checking Working in a customer service environment Administration of meetings; organising, minute taking, document management Diary management
Skills & Abilities Essential
Excellent keyboard skills Excellent communication skills both verbal and written Data input and retrieval Proof reading skills
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Lancashire & South Cumbria NHS Foundation Trust
Address St Peter’s Centre,
Vicarage lane
Burnley
BB11 2DL
United Kingdom
Employer's website https://www.lscft.nhs.uk/ (Opens in a new tab)