About this role
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy. We are currently reopening a small, independent 14-room hotel and are seeking an experienced Hotel Receptionist to join us. This is a great opportunity for someone who enjoys variety, autonomy, and being hands-on from the very start of a new venture. Applicants must be available to work a combination of shifts during the week, at weekends, and on public holidays: Early Shift: 8:00am – 4:00pm Late Shift: 4:00pm – 11:00pm Key Responsibilities: Provide a warm, professional welcome to all guests throughout their stay Manage check-in and check-out procedures efficiently using the hotel's booking and property management system (full training provided) Handle guest inquiries in person, by phone and via email, ensuring prompt and helpful responses Assist with reservations, amendments and cancellations, including via Booking.com and similar platforms Process payments and handle billing queries accurately Set up and oversee the self-service breakfast buffet during the early shift, including replenishing items and basic tidying, liaising with housekeeping as needed Liaise with other departments, including housekeeping and maintenance, to support guest needs Maintain strong knowledge of hotel services and local attractions Address and resolve guest concerns in a professional and timely manner, escalating when required Ensure compliance with hotel policies and health & safety standards Keep the front desk and breakfast areas clean, organised and presentable at all times Ideal Candidate Requirements: Minimum 1 year's experience in hotel reception Computer literate (Word & Excel) Good command of the English language, both written and spoken Enthusiastic, adaptable and a quick learner — comfortable picking up new systems Excellent verbal and written communication skills with a professional, approachable manner Strong organisational skills and the ability to multitask in a busy environment Keen attention to detail and a proactive, solutions-focused approach Comfortable working independently as well as part of a small team