About this role
Job summary
This post is fixed term/secondment for 10 months due to service needs ending March 2027
If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.
Are you an excellent team player, able to use your first-class communication and organisational skills to lead the delivery of a diverse work programme? Do you have excellent leadership skills? Are you looking for an opportunity to play a pivotal role in service development and improvement initiatives? Do you thrive when helping to improve services for users?
If so we have an exciting opportunity for an Operational Service Manager for our Complex Needs and Disability Care Group, within the Children, Young People and Families Directorate. You will play a lead role in the seamless operational functioning of our clinical services, taking line management responsibility for designated staff and lead responsibility for key senior administrative/ operational management duties required to maintain and develop services in line with local and national initiatives and priorities.
The successful candidate will have a track record of supporting teams to deliver high quality outcomes.
Main duties of the job
The post holder will be directly responsible for the operational day to day management of the Care Group, including management of the delegated budget organisation of staff resource, management of workflow and performance of the Care Group (linking in with relevant professional/heads of department as required). They will provide leadership to the teams and promote high professional standards of care whilst upholding and embedding quality and safety of services. The post holder will be:o Responsible for the development, implementation and monitoring of continuous improvement initiativeso Ensure that quality standards are met, maintaining a consistently high standard of patient/client care and ensuring the patient is at the centre of all initiativeso Be a role model, demonstrating strong leadership behaviours and competencies to drive operational quality improvemento The operational manger will use their own initiative to support the Care Group in its objectives to deliver timely access targets and standards to the full range of Care Group serviceso To support clinical teams to ensure all patients are given treatment, in a timely fashion and all outcomes are appropriately reviewed and followed up
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job description Job responsibilities
You will hold responsibility for the achievement of defined targets and standards against the key performance and quality indicators through performance monitoring and project management, and the delivery of service and quality improvement programmes within the Care Group. You should be able to interpret data identifying areas for development and work with the clinical leads to improve patient flows through services to ensure targets are met without compromising service user experience.
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Skills Essential
Critical thinker, able to present evidence and challenge convention. Excellent organisational skills Ability to communicate at all levels within the UHB and partner agencies Ability to achieve desired outcomes by influencing others Performance management skills Strong prioritisation skills with the ability to manage competing demands Ability to plan and organise a broad range of complex activities, adjusting plans as required Able to influence, negotiate and build working relationships Ability to analyse, and present data/information to influence decisions related to service delivery and development.
Experience Essential
Demonstrable operational management experience Experience of effective staff management. Experience of liaising with and managing diverse groups of people. Experience of working with internal and external stakeholders and multi-disciplinary teams. Successful management of change and service modernisation Successful performance management Experience of patient safety, quality and patient experience management
Desirable
Experience of working in Community NHS Setting Experience of team development
Experience Essential
Post-graduate diploma in relevant subject or equivalent demonstrable experience Management qualification
Personal Qualities Essential
Ability to motivate staff and provide professional leadership. Self-motivated, highly organised Focussed and results oriented and can lead and deliver through others Ability to cope with high levels of pressure Able to adapt to rapid change
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Cardiff and Vale University Health Board
Address St David's Children's Centre
Cowbridge Road East
Canton, Cardiff
CF11 9XB
United Kingdom
Employer's website https://cavuhb.nhs.wales/ (Opens in a new tab)