About this role
Job summary
An opportunity as arisen within the Staffordshire Community Secretarial Team at Samuel Johnson Community Hospital.
This post will be cross site working at Samuel Johnson and Sir Robert Peel Community Hospitals.
We have a full time position available (37.5 hours per week) and two part time positions available (30 hours & 22.5 hours per week).
This role will provide administration support to the secretarial teams and wider colleagues. Main duties will include answering telephone calls from patients, supporting patients with queries and escalating clinical questions as required. The post holder will also support with administration tasks and editing and ensuring letters are sent out in a timely manner.
Applicants must have excellent verbal communication skills and be able to deal with patients with care and compassion.You will need to have excellent organisational skills, and good knowledge of IT systems.
Previous administration experience is essential, ideally in the NHS, however full training on IT systems and processes will be provided.
Further details on individual vacancies are available upon request.
Main duties of the job
Editing and dispatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standard Be a point of contact for patients and medical staff ensuring queries are answered with skill, sensitivity and in a courteous and professional manner. Excellent organisational and communication skills Ability to work independently and as part of a team Knowledge of Word, Excel, T-Pro, Lorenzo, Cito and e-mail systems would be desirable Telephone queries Working to strict Trust and Government policies Closing date of applications: 04 June 2026
Date of interview: 18 June 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
Development opportunities, both professional and leadership development On-going support from recruitment to when you join our team and beyond. Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes Key Facts:
We see on average 4810 OP appointments a day. We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week. An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country. Our hospitals admit an average of 195 emergency patients daily. Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres. We are one of only 7 Trusts nationally with more than 50 operating theatres. We carry out more than 140 elective procedures each working day. UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff
Job description Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Person Specification
Knowledge, training & experience Essential
A good standard of English to O level/GCSE (A-C grade) or equivalent Ability to work independently and as part of a team. Experience working in an administrative /patient care environment
Desirable
Experience in an NHS Administration Role Understanding of 18 RTT process Understanding of NHS cancer targets
Skills & Ability Essential
Advanced level of IT to include Microsoft Word and Excel Ability to work to deadlines
Desirable
Knowledge of NHS IT Systems such as T-Pro, Meditech, CRIS
Communication Essential
Good communication skills; excellent written and verbal
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name University Hospitals of Derby and Burton NHS Foundation Trust
Address Samuel Johnson Community Hospital
Trent Valley Road
Lichfield
WS13 6EF
United Kingdom
Employer's website https://www.uhdb.nhs.uk/ (Opens in a new tab)