About this role
Job summary
The post holder will be expected to ensure that the reception area of the practice runs smoothly, whilst working closely with other staff. At the end and during each shift - you will be expected to complete ALL compliance checks and send over to the relevant staff
Main duties of the job
To provide a high level of service to patients, doctors, nurses and other members of the Practice team and WF GP Federation staff
About us
WF GP FEDNET is advertising the role for bank staff admin. You will be able to apply for shifts that start at different times of the day/evening. Shifts are not guaranteed.
WF GP FedNet is a not-for-profit Federation of the 36 GP Practices in Waltham Forest. We are a private limited company that provides NHS Services based in Primary Care, pooling the skills and resources of local GPs to provide large-scale services as part of the local NHS Strategy to bring more services into the Community to help people stay well and at home.
Job description Job responsibilities
Telephone duties:
Making appointments Taking requests for prescriptions Giving out results Ambulance transport bookings Home visit requests Deal with general enquiries and complaints Contacting other providersReception Duties
Register new patients and temporary residents Greet and direct patients and visitors All round knowledge and experience in EMIS system Making appointments Handing out prescriptions Ensure outstanding queries are explained and handed over to the next shift, as necessary Respond to the needs of doctors and nurses during surgery Collect payments from patients for non-NHS services Deal with general enquiries and complaintsComplete end of and during, compliance checklists and forward to the relevant person. This will include taking photo's to send to relevant staff. This is to ensure checks are completed.Prescription duties
Dealing with requests for repeat prescriptions Raising prescriptions as per Practice Protocols Dealing with queries relating to repeat prescriptionsGeneral Duties
Input and extract information from the Practice computer system Observe health and safety guidelines at all times Any other reasonable duties as necessary
This job description gives a general outline of the post and it is not intended to be inflexible or a final list of duties. It may therefore be amended from time to time in consultation with the post holder.
To be noted:
This is not an exhaustive list of duties and responsibilities. The post holder may be required to work across the service and to undertake other duties which fall within the grade of the job, in discussion with the manager.
This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.
The post holder is expected to comply with all relevant organisation policies, procedures and guidelines, including those relating to Equal Opportunities, Health and Safety and Confidentiality of Information.
Health, Safety and Security
All employees have a duty to report any accidents, complaints, defects in equipment, near misses and untoward incidents, following company procedure.
Confidentiality
All information relating to patients and staff gained through your employment with the company is confidential.
It is the responsibility of each member of staff to be aware of and to comply with, the Company Confidentiality Policy, which highlights your responsibilities in respect of service user (patient) confidentiality. Staff who are governed by a professional Code of Conduct are expected to uphold their professional body's provisions relating to confidentiality.
Any other general requirements as appropriate, to the post and the location.
The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavor of the range and type of duties that will be allocated. They are subject to modification in light of changing demands and the development requirements of the post-holder
Person Specification
Qualifications Essential
Good standard of general education GCSE Mathematics C or above GCSE English C or above Knowledge of EMIS is essential. Please do not apply if you do not have EMIS experience.
Experience Essential
Experience of working with the general public Experience of reception work EMIS trained Experience of working with a General Practice
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Waltham Forest Federated GP Network
Address 500 Larkshall Road
Highams Park
London
E4 9HH
United Kingdom
Employer's website https://wfgpfednet.co.uk/ (Opens in a new tab)