About this role
Job summary
An opportunity has arisen to join the friendly, busy physiotherapy outpatient service, at St Austell Hospital, as a member of the Admin and Clerical team, providing patient facing reception support within the MSK physio department.
We pride ourselves on delivering high quality care and are committed to living our values in all our work:
Compassionate services, Achieving high standards, Respecting individuals and Empowering people.
We are a team of physiotherapists who accept and manage referrals from consultants, GPs, other healthcare professionals and self referral. The main role is to provide both patient facing reception and administrative cover to a busy outpatient physiotherapy department.
The role involves patient facing department reception cover, organising diaries, letter writing, making and receiving telephone calls to organise appointments, ordering, data entry using our electronic booking and notes system.
You will need to be computer literate. You will be required to work using your own initiative within a busy team, with the ability to organise and prioritise work efficiently. You must be able to communicate well and have an adaptable and flexible attitude to your work. This post is primarily based at St Austell Hospital and supporting Restormel MSK physio team, including both Newquay and St Austell OPD and the countywide service.
This post is part time for 18.75 hours per week.
Main duties of the job
To provide comprehensive reception, administrative and clerical support to the Musculoskeletal Outpatient Physiotherapy Team.
This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly.We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply:
Cornwall Foundation Trust Royal Cornwall Hospitals NHS Trust Cornwall and Isles of Scilly Integrated Care Board If you do not currently work for one of these NHS organisations, your application will not be considered at this time.
About us
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.
We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.
Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.
We work in people's homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.
Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.
Job description Job responsibilities
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Person Specification
Education / Qualifications and Relevant Experience Essential
Good general education including GSCE English or equivalent RSA II Typing/ Word processing CLAIT level 2 or equivalent Previous Reception experience
Desirable
Experience of working within the NHS
Skills & Aptitude Essential
Good written and verbal communication skills Able to work in a pressured work setting
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Cornwall Partnership NHS Foundation Trust
Address St Austell Hospital
Porthpean Road
St Austell
PL26 6AA
United Kingdom
Employer's website https://www.cornwallft.nhs.uk/ (Opens in a new tab)