About this role
Job summary
Job Summary
We invite applications to join our Living Well/Neighbourhood Mental Health Teams across Manchester. Living Well is a service co-designed with people who have lived experience, created to bridge the gap between primary and secondary mental health services. Working alongside GMMH and VCSE organisations, we provide support that is trauma-informed, holistic, person-led and rooted in the community.
The post holder will provide a confidential and efficient administrative service to the Living Well Team. This includes managing incoming referrals, sending appointment letters, handling all telephone enquiries, and ensuring information is passed on promptly and accurately. You will play a central role in supporting the smooth running of the service.
We are committed to flexible working and welcome conversations about how this can work. We also strongly encourage applications from people with lived experience.
Selection Process
Shortlisted candidates will be invited to interview. If you would like to discuss the role, the team, or our ways of working before applying, please get in touch.
Administrators are essential to ensuring our service runs well and that people using our service have the best possible experience. Please refer to the job description and person specification for full details, and use your application to show us how your skills and experience--formal or informal--will help us make a difference in the lives of the people we support
Main duties of the job
Main duties of the job
Our administrators are often the first voice a service user hears so it isessential that you are able to offer a warm welcome and calm presence. Provide admin support to the Living Well team in relation tocorrespondence with service users and entering data on our clinicalsystems. Supporting the team with rotas and room bookings. Dealing with all incoming and outgoing mail: processing, distributingand responding as appropriate. Supporting the team to make onward referrals. Supporting the team with recording outcome measure data. Co-ordinate and facilitate the dissemination of information to and fromthe team. Producing minutes from various meeting as required Logging referrals as per the requirements of the team.
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 122 locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description Job responsibilities
See attached detailed job description and person specification:
Staff benefits
Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays. 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years Excellent pension Cycle to work scheme Salary sacrifice car scheme Wellbeing programme Blue Light Card Discounts GMMH is an equal opportunities employer. Applicants should be aware this role does not meet the requirements for Skilled Worker visa sponsorship
Person Specification
Education and Qualifications Essential
Good Level of Maths and English including a recognisable qualification Recognised competency-based level 3 qualification in a relevant subject (e.g. NVQ, BTEC QCF, Apprenticeship), or equivalent demonstrable experience.
Desirable
Other relevant IT qualifications or additional training (e.g. Office certification)
Experience Essential
Have experience working in a busy office environment that works to deadlines or service level agreements Have experience of working in an office environment that requires confidentiality be maintained at all times
Desirable
Have experience of working with members of the general public Have experience of working with face to face and telephone contact with users of a health service Familiar with typical office equipment and administrative procedures
Knoweldge Essential
Working knowledge of the Data Protection Act as it applies to storage and handling of client information and requests Awareness of issues related to client confidentiality and handling of highly sensitive information
Desirable
An awareness and understanding of typical Mental Health issues and challenges that might be experienced by clients of our service
Skills and Abilities Essential
Effective time management skills and ability to organise your own workload under supervision The ability to prioritise and plan complex and sometimes conflicting work demands An excellent telephone Manner Outstanding written and verbal communication Skills The ability to navigate IT systems, inc Excel, Word, Outlook, MS Teams and PowerPoint and be a source of expertise within the Team A caring and sensitive attitude when communicating with staff and patients
Desirable
Be able to travel and work flexibly across Manchester sites Be helpful and approachable Previous experience in patient administration or a demonstrably similar role
Values and Motivation Essential
Clear commitment to working in alignment with the values of GMMH Understanding of the role of an administration team in supporting the delivery of excellent care
Desirable
Experience of working within the NHS or similar values-based frameworks
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Greater Manchester Mental Health NHS Foundation Trust
Address Community
422 Stockport Road, Longsight
Manchester
M21 4EX
United Kingdom
Employer's website https://www.gmmh.nhs.uk/ (Opens in a new tab)