About this role
Job summary
We are looking for an experienced and motivated Patient Services Manager to join our busy, high performing GP training practice serving approximately 11,300 patients. This is an exciting opportunity to take on a key leadership role within a supportive and well established practice, working alongside an experienced team of GP Partners and Senior staff.
With a great multidisciplinary team already in place, you will play a role in shaping the future of the practice driving service improvement, staff development and ensuring the delivery of high quality patient care. If you are a confident leader and feel that this would be the role for you please get in touch.
Main duties of the job
As Patient Services Manager you will lead the day to day operational side of the business ensuring that services are delivered efficiently and to a high standard. You will support and develop the patient services/admin teams and work closely with the Practice Manager to meet operational priorities.
About us
Wibsey and Queensbury medical practice has a practice population of 11,300 patients, across two sites. We have 2 GP Partners,1 full time Lead Practice Nurse, 2 Advanced Practitioner/Pharmacist, 1 trainee Advanced Practitioner, 1 Nurse Associate and 1 HCA as well as a full team of administrative staff.
Wibsey and Queensbury Medical Practice is an equal opportunities employer, and will not discriminate on the grounds of disability, sex, sexual orientation, race, religion or age. The successful candidate would need to show a professional attitude and demeanour including courteous integration with team members and managers.
Job description Job responsibilities
WIBSEY & QUEENSBURY MEDICAL PRACTICE
JOB TITLE: Patient Services Manager
REPORTS TO: Practice Manager
HOURS: 37.5 hours per week
Job Description:
Please refer to the supporting document for the full job description outlining the core responsibilities of this role.
This is the role for you if you are passionate about leadership, service improvement, and implementing innovative solutions. You will work closely with the Practice Manager to influence change and improve service delivery.
Person Specification
Qualifications Essential
Qualifications: Management Qualification Proven experience in a management or leadership role Experience of managing teams, including recruitment, performance management and staff development Experience of managing change and service improvement Demonstrable experience of operational management in a busy environment Evidence of working collaboratively with internal and external teams Proficient in Microsoft applications Proficient in the use of clinical IT Systems
Desirable
Previous experience working within General Practice or within the NHS Experience of digital transformation or system implementation Knowledge of SystOne, online consultations and cloud based telephony Understanding of QOF, enhanced services, PCN working and NHS Contractual requirements Experience with CQC Compliance, complaints handling and quality improvement
Employer details Employer name The Wibsey & Queensbury Medical Practice
Address Fair Road
Wibsey
Bradford
West Yorkshire
BD6 1TD
United Kingdom
Employer's website https://www.wibseyandqueensbury.co.uk/ (Opens in a new tab)