About this role
Job summary
Sandy Health Centre is a well-established, forward-thinking GP practice with a strong track record of delivering high-quality patient care. Our aim within the practice and across our Primary Care Network is to provide excellent care for patients, and the successful applicant will be expected to lead the practice team and support staff in achieving this aim.
We are part of Sandhills Primary Care Network, and the practices within the PCN are committed to improving patient care and services across our local area. We work closely with a wide multidisciplinary PCN team including physiotherapists, paramedics, pharmacists, a pharmacy technician, clinical pharmacist, mental health worker, and social prescriber. We also have a dedicated PCN Manager supporting the practices, with regular collaborative meetings held every Friday morning.
Our CQC rating is Good, and we have strong systems in place to consistently achieve our QOF targets. We pride ourselves on having an excellent, supportive team culture where colleagues work closely together and support one another.
We are situated in a purpose-built health centre in the centre of Sandy, Bedfordshire, with excellent rail links and ample staff parking available. The practice currently cares for just over 10,000 patients and provides dispensing services for approximately 1,800 patients.
Main duties of the job
We are seeking an experienced and motivated Business Manager to help lead the organisation alongside the Partners, current Practice Manager, and our supportive dispensary and patient services team managers.
The successful candidate will play a key role in leading primary care services, ensuring the practice meets regulatory and contractual standards while remaining financially sustainable. This is a varied and rewarding role requiring strong operational, financial, strategic, and people-management skills.
Main Duties of the Role
Leading primary care services to ensure the practice meets regulatory and contractual standards whilst remaining financially viable Providing strong leadership based on sound knowledge of business management, finance, planning, and human resource management, including recruitment Meeting reporting requirements of the partnership and ensuring compliance with local and national KPIs and contracts Ensuring compliance with Health & Safety at Work legislation Managing practice income, expenditure, and accounts, including preparation of financial reports for the Partners Implementing and maintaining effective operational systems under direction from the Partners Ensuring compliance with data protection legislation and information governance requirements Supporting the preparation of practice business plans and annual reports
About us
In addition to the support provided through our PCN multidisciplinary team, we have a highly skilled and experienced in-house clinical team consisting of:
5 GP partners
1 Salaried GP
1 Physician Associate
1 Advanced Nurse Practitioner
1 Paramedic
2 Practice Nurses
2 Health Care Support workers
1 Phlebotomist
We are also supported by dedicated dispensary, patient services, and administration teams, all based within the practice.
Job description Job responsibilities
Job Title
Business Manager GP Surgery
Location
Sandy Health Centre
Reports To
Practice Partners
Salary
Depending on experience
Job Type
Full-time / Permanent
Job Summary
The Business Manager is responsible for the overall operational, financial, and administrative management of the GP surgery. The role ensures the practice delivers high-quality patient services while meeting NHS contractual, regulatory, and financial requirements. The Business Manager leads non-clinical staff, supports strategic planning, and drives continuous improvement across the practice.
Key Responsibilities
Operational Management
Oversee the day-to-day running of the GP surgery. Ensure smooth delivery of reception, administration, and patient services. Develop and implement operational policies and procedures. Monitor practice performance and service quality. Ensure compliance with NHS regulations, CQC standards, GDPR, and health & safety requirements. Financial Management
Prepare and manage practice budgets and financial forecasts. Monitor income, expenditure, and cash flow. Oversee payroll, pensions, invoicing, and supplier contracts. Maximise practice income through NHS contracts and enhanced services. Liaise with accountants and external financial advisors. Human Resources
Manage recruitment, induction, training, and appraisal processes. Support staff wellbeing, performance management, and disciplinary procedures. Maintain staff rotas and workforce planning. Ensure HR policies comply with employment legislation. Strategic Planning & Development
Support partners in developing long-term business plans. Identify opportunities for service improvement and growth. Lead projects relating to digital transformation and patient access improvements. Build relationships with NHS bodies, PCNs, and external stakeholders. Governance & Compliance
Ensure the surgery meets all Care Quality Commission (CQC) requirements. Maintain confidentiality and data protection standards. Monitor risk management and business continuity plans. Support audit preparation and regulatory inspections. Patient Experience
Promote excellent customer service and patient satisfaction. Manage complaints and feedback effectively. Support initiatives to improve patient engagement and access to care.
Person Specification
Essential Qualifications & Experience
Experience in business, operations, or practice management. Strong financial and budget management skills. Experience leading and managing teams. Knowledge of NHS primary care systems and regulations. Excellent communication and organisational skills. Proficiency in Microsoft Office and practice management systems. Desirable
Previous experience in a GP practice or healthcare setting. Qualification in business management, healthcare management, or HR. Knowledge of CQC compliance and NHS contracts.
Key Skills
Leadership and people management Financial planning and analysis Problem-solving and decision-making Organisational and multitasking abilities Communication and stakeholder management Strategic thinking
Benefits
NHS pension scheme (if applicable) Annual leave entitlement Training and development opportunities
Person Specification
Qualifications Essential
We are looking for someone who: Has experience in healthcare, NHS, primary care, or business management Demonstrates strong leadership and organisational skills Has experience managing finance, budgets, and operational performance Is confident managing change and improving processes Possesses excellent communication and interpersonal skills Can balance strategic leadership with hands-on operational management Is proactive, adaptable, and patient-focused
Desirable
Experience within general practice or the NHS is desirable, although applicants with strong transferable management experience are encouraged to apply.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Sandy Health Centre
Address Northcroft
Sandy
Bedfordshire
SG19 1JQ
United Kingdom
Employer's website https://sandyhealthcentre.nhs.uk/ (Opens in a new tab)