About this role
The Role As a PKI Support Engineer you are focused on technical support for our PKI products. In addition to this your responsibilities will be: * Ensuring that incidents are resolved in a timely manner to meet defined service level agreements. * Working closely with the development team to provide the best solution for customer support issues * Maintain continuous knowledge transfer between support and development * Maintaining and improving internal support documentation as well as customer knowledge base * Collaborating closely with support colleagues in Aachen (Germany) and San Mateo (U.S.) * Participating in on call rota as required Background and personal qualities To excel in this position you are fluent in written and spoken English, and you have experience in: * Linux administration * Administration of Java Enterprise Environments (JBoss based) * Virtualisation in a Linux environment * Knowledge of PKI Other beneficial qualifications are: * Database and database replication knowledge (MariaDB / Galera) * Firewall and network administration * Administration of PKI infrastructures * Basic shell scripting skills Qualities we are looking for: * Actively help resolve tickets where required by trying to reproduce support issues and understanding root causes * Can work without direction, analytical, result and solution driven * Have proficiency in appropriate business language (English) and ability to present ideas effectively * Ability to stay focused under pressure * Willing to travel as needed to meet colleagues and customers in other locations. This position is located in Solna (Stockholm) Sweden.