About this role
Job summary Job title: Senior Receptionist/Administrator Location: Mollison Way Surgery Salary: £26,325 - depending on experience Hours: 37.5 Help us to deliver great primary care by improving access, outcomes and patient experience. At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE. Caring We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future. Ambitious Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care. Resourceful Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services. Excellence We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main duties of the job The Senior Receptionist/Administrator at Operose Health will support the Practice Manager in ensuring smooth operations at Mollison Way Surgery. With a focus on delivering great primary care, key duties include helping develop management systems, delegating tasks, promoting learning environments, and deputizing for the practice manager. Candidates should have essential reception or customer care experience, excellent communication skills, and basic PC skills, such as Word, Excel, and email. NHS or GP Practice experience is desirable. Operose Health provides 27 days of annual leave, access to a bespoke learning management system, and benefits like a car benefit scheme, cycle to work scheme, and employee wellbeing services, including free yoga videos and an employee wellbeing app.
About us Operose Health operates local primary care services at scale with a mission to improve patient access, outcomes, and experiences. The organisation values CARING, focusing on listening and understanding with compassion, AMBITIOUSLY redefining and revolutionising primary care, being RESOURCEFUL through creativity and lifelong learning, and striving for EXCELLENCE by doing the best for patients, employees, and NHS partners. They offer supportive measures like a learning management system for development and specialisation opportunities, along with benefits such as car and cycle schemes, and wellbeing services, establishing an environment empowering employees and focusing on CARE principles.
Job description Job responsibilities
Job title:Senior Receptionist/Administrator
Location:Mollison Way Surgery
Salary:£26,325 - depending on experience
Hours: 37.5
Help us to deliver great primary care by improving access, outcomes and patient experience.
At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.
Caring
We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.
Ambitious
Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.
Resourceful
Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.
Excellence
We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.
Main Responsibilities: As a valued member of the Operose Health team, your key duties will include:
Supporting the Practice Manager in ensuring the smooth running of the practice where required, help develop efficient systems of management and to delegate tasks appropriately. To promote the development and maintenance of a qualify learning environments throughout the practice. To deputise for the practice manager and will be a member of the surgery team with the delegated responsibility for overseeing the day-to-day operation of the surgery. You will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team.Ideal Candidate: What we look for in new colleagues:
NHS or GP Practice experience and previous use of System One is desirable. Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential. Package Description: How well support you:
27 days annual leave plus bank holidays pro rata. Access to our bespoke learning management system and annual formative clinical assessments to support competency development. The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop. Car benefit scheme specialising in electric vehicles. Cycle to work scheme. Travel season ticket loans Discount cards. Employee wellbeing services including free yoga videos and employee wellbeing app.
Person Specification
Qualifications Essential
Essential reception or customer care experience, excellent communication skills, and basic PC skills, such as Word, Excel, and email. NHS or GP Practice experience is desirable but not essential.
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Operose Health
Address Operose Health
Edgware
HA8 5QL
Employer's website https://www.operosehealth.co.uk/ (Opens in a new tab)