About this role
Job summary
Hywel Dda University Health Board is seeking to appoint a part-time, permanent Waiting List Coordinator to join the established team based at Canolfan Rheidol, Aberystwyth.
This role plays a key part in supporting the waiting list function, working closely with admissions staff to co-ordinate, book and assess patients for planned operations, including more complex procedures. You will contribute to ensuring patients receive timely, well-managed care throughout their pathway.
The post offers a varied and fulfilling workload and requires strong communication skills to effectively liaise with patients, their relatives, and members of the multidisciplinary team. Attention to detail, organisation and a patient-focused approach are essential.
Applicants must hold RSA/OCR Level III or have equivalent, demonstrable typing experience, along with proven experience of working in an administrative or office environment. Knowledge of medical or healthcare terminology is essential, as is confidence in using patient database systems. Previous NHS experience is required.
The position is for 22.5 hours per week, worked over three days, with the specific working pattern to be agreed on appointment.
Main duties of the job
The post holder will work as part of the Waiting List Management team, undertaking the role of Waiting List Coordinator and providing comprehensive administrative and coordination support to the Waiting List Manager / Referral to Treatment (RTT) Lead and the wider team.
Under the supervision of the Waiting List Manager, you will be responsible for the effective coordination of designated waiting lists, ensuring they are maintained accurately and efficiently.
The role requires regular handling of confidential health records, and you must demonstrate the ability to manage sensitive and confidential patient information appropriately, including clinical correspondence, investigations and test results.
As the first point of contact for your allocated waiting list specialties, you will liaise with Consultants and medical teams and respond to enquiries from GPs, patients, relatives, consultants and other hospitals, ensuring effective communication at all times.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers Numerous mental health and learning disabilities services
Job description Job responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 10/06/2026
Person Specification
Qualifications and Knowledge Essential
RSA III or equivalent demonstrable experience of typing Knowledge of Medical / Healthcare Terminology Experience of working in an administrative / office environment
Desirable
ECDL
Experience Essential
NHS experience Working knowledge of patient database systems
Desirable
Knowledge of RTT / waiting times targets
Language Skills Desirable
Welsh speaker - Level 1
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name Hywel Dda University Health Board
Address Canolfan Rheidol
Llanbadarn Fawr
Aberystwyth
SY23 3UE
United Kingdom
Employer's website https://hduhb.nhs.wales/ (Opens in a new tab)