About this role
Job summary
Locations:
Whitby Hospital, Springhill, Whitby, YO21 1DP
Job Summary:
This is an exciting opportunity to join the Nimbuscare team in the role of Receptionist to support the Nimbuscare team in the delivery of the Extended Access service at Whitby Hospital on behalf of the Whitby Coast and Moors Primary Care Network.
You will be the first point of contact for our patients arriving for a face-to-face appointment and will be friendly and welcoming.
You will ensure an efficient and professional reception provision and will work to ensure a positive patient experience.
Interviews will be held in person in York.
Main duties of the job
To act as the main point of contact for patients & visitors arriving.
Report and action facility issues and faults where required.
Where appropriate, escalate Health & Safety and facility issues.
To support the clinical teams working in our services with basic requests.
To manage the waiting room area whilst patients wait to be seen.
Interaction with patients to provide information, signposting, and advice.
To demonstrate a competent level of interpersonal skills.
Manage and prioritise own workload.
Ensure the clinical rooms are stocked where appropriate.
Any other duties as directed.
Completion of administrative tasks as directed.
About us
Nimbuscare is a not-for-profit organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city, however we deliver services over a wider footprint.
Who are we
We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can. We also aim to shift services into the community where possible, for example our community diagnostic centres run in partnership with the Acute Trust.
We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration and quality.
We are part of the system, and we are here to stay.
Nimbuscare is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive supportive culture that values and celebrates our differences.
As a Disability Confident Committed employer disabled applicants who meet the essential criteria for this job are guaranteed an interview.
Please note Nimbuscare does not hold a license to sponsor any visa applications and we are unable to provide any advice about visas.
Job description Job responsibilities
Job Summary:
This is an exciting opportunity to join the Nimbuscare team in the role of Receptionist to support the Nimbuscare team in the delivery of the Extended Access service at Whitby Hospital on behalf of the Whitby Coast and Moors Primary Care Network.
You will be the first point of contact for our patients arriving for a face-to-face appointment and will be friendly and welcoming.
You will ensure an efficient and professional reception provision and will work to ensure a positive patient experience.
Main Duties and Responsibilities:
To act as the main point of contact for patients & visitors arriving.
Report and action facility issues and faults where required.
Where appropriate, escalate Health & Safety and facility issues.
To support the clinical teams working in our services with basic requests.
To manage the waiting room area whilst patients wait to be seen.
Interaction with patients to provide information, signposting, and advice.
To demonstrate a competent level of interpersonal skills.
Manage and prioritise own workload.
Ensure the clinical rooms are stocked where appropriate.
Any other duties as directed.
Completion of administrative tasks as directed.
Person Specification
Qualifications Essential
Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above) 6 months minimum experience in a similar role Able to use Microsoft Office Word, Excel and Outlook Excellent customer service skills Understand and observe strict confidentiality.
Desirable
Experience of working within the NHS or general practice Experience in working with SystmOne
Experience Essential
6 months minimum experience in a similar role
Desirable
Experience of working within the NHS or general practice Experience in working with SystmOne
Other Essential
Ability to travel across various sites when required.
Competencies/Attributes Essential
Competent in using Microsoft Office Good written and verbal communication skills Able to work well under pressure Able to work as part of a team Able to listen and empathise Hard working and willing
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name Nimbuscare Ltd
Address Whitby Hospital
Springhill
Whitby
North Yorkshire
YO21 1DP
United Kingdom
Employer's website https://www.primarycareyork.nhs.uk/ (Opens in a new tab)