About this role
Company Profile:
Our Client is a family-owned global leader in commercial warewashing solutions, recognized for its innovation, quality, and customer-focused approach. Founded in Germany in 1947, the company has grown into a trusted international provider with over 40 branch offices worldwide and more than 2,000 employees globally. With a strong commitment to precision engineering, digital transformation, and service excellence, the organization continues to deliver high-quality solutions that meet the evolving needs of customers across diverse industries.
This is a great opportunity for a Technical Service Manager to join a company that offers a strong global presence, a culture of innovation, and a commitment to quality and customer excellence.
Job Overview:
We are seeking a highly motivated and detail-oriented Technical Service Manager to lead and oversee our service operations in Manila.
This role is responsible for managing the service team, ensuring exceptional customer support, and driving service-related revenue growth. The ideal candidate will possess strong leadership capabilities, a customer centric mindset, and a solid technical background. This position requires the ability to build and maintain long-term relationships with customers, dealers, and service partners, while ensuring operational excellence and compliance with industry standards.
Duties and Responsibilities:
Lead, supervise, and support the service team by delegating tasks, monitoring project progress, and ensuring departmental objectives and sales targets are achieved. Deliver high-quality customer service by addressing customer inquiries, complaints, and concerns in a timely and professional manner. Oversee spare parts inventory, including stock control, order processing, invoicing, and collections. Establish, manage, and continuously improve service desk operations to enhance efficiency and customer satisfaction. Identify and resolve service-related issues, implementing improvements to optimize processes and productivity. Conduct technical training programs for in-house technicians, dealers, and service partners. Provide on-site technical support and troubleshooting when required. Monitor recurring issues and implement corrective measures to improve service quality. Perform audits on service work and customer interactions to ensure compliance with company standards and performance targets. Build and maintain strong working relationships with customers, dealers, and internal stakeholders. Stay updated on industry regulations, standards, and technological advancements, ensuring full compliance and continuous improvement.
Requirements
Diploma or Bachelor’s Degree in Electrical & Electronic Engineering, Mechanical Engineering, or a related field. Minimum of 5 years of relevant working experience. Experience in kitchen service equipment, HVAC systems, or related industries is required Amenable to perform fieldwork within Metro Manila on a regular (potentially daily) basis for technical service and after-sales supportWilling to travel for regional trainings approximately once per quarter
Key Competencies
Excellent command of spoken and written English. Strong leadership, communication, and interpersonal skills. Customer-focused with a proactive and solution-oriented approach. Good organizational and computer literacy skills. Strong analytical thinking and problem-solving abilities. Ability to work under pressure and manage multiple priorities effectively. Collaborative team player with a positive attitude.
Job Type: Direct Employment
Employment Type: Full-time
Location: Onsite - Las Piñas City
Work Schedule: Monday to Friday 9:00 AM - 5:30 PM (Philippine Time)
Industry: Commercial warewashing/kitchen equipment