About this role
Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located.
We are looking for a proactive and organized Guest Care & Property Executive to support our UK-based client's guest communications, property management, and enquiry handling during both regular and out-of-hours operations. This role combines customer service, operational support, and database management to ensure a smooth experience for guests, landlords, and internal teams.
Working Hours various:
Monday – Friday: 9:00 am – 10:00 pm GMT
Saturday & Sunday: 8:15 am – 10:00 pm
This role provides operational cover to ensure seamless, exceptional guest, supplier and landlord support. The
UK office is open from 9:00 – 5:30 pm. We then run an Out Of Hours (OOH) service until 10 pm from South
Africa. The core OOH timings are from 5:30 – 10:00 pm Mon – Friday and 8:15am – 10:00pm Saturday &
Sunday.
Key Responsibilities
1. Guest Care & Out-of-Hours Support
Monitor and respond to guest, landlord, email, phone, and Airbnb enquiriesHandle check-in support, access issues, maintenance concerns, and urgent guest situationsCoordinate with landlords and suppliers to resolve issues quicklyEscalate complex cases when neededMaintain clear shift handovers and operational updates 2. Property Database Management
Update and validate landlord and property informationMaintain accurate property listings and availability recordsReview temporary listings and database accuracySupport property database growth and landlord data management3. Enquiry & Booking Support
Manage and follow up on pending and last-minute enquiriesUpdate enquiry statuses and accommodation offersSupport urgent accommodation coordination and operational requests4. Additional Projects
Assist with occasional projects such as:
Social media supportReview collectionProcess improvementsBusiness initiatives and administrative tasksRequirements
Previous experience in customer service, operations, hospitality, property, or administrative rolesStrong communication and problem-solving skillsExcellent multitasking and organizational abilitiesComfortable working independently in a remote environmentProactive, detail-oriented, and customer-focused mindsetGood computer skills (Microsoft Office / Microsoft 365)
Technical Setup RequiredQuiet workspaceReliable internet connectionComputer/laptopMobile phoneMicrosoft Teams access
Benefits
Competitive salary. Ability to work remotely. Significant room for growth over time