About this role
About Eziway
Australian-founded in 2007, Eziway is a growing salary packaging provider with nearly 120 people partnering with 500+ employer groups across every state. Our people aren't just employees — they're the reason we succeed.
The Role
This is a detail-driven, process-focused role sitting within our Salary Packaging Operations team. As Payments & Cards Officer, you'll keep the daily rhythm of Eziway's payment processing and card management running smoothly — accurately, on time, every time. If you're someone who takes pride in precision and thrives in a structured environment, this role is for you.
How You'll Work
Reporting to the Salary Packaging Manager, you'll work closely across:
Cards Team — Day-to-day card operations, cancellations, exceptions and card stock managementSalary Packaging — Payment processing, reconciliation and resolving discrepanciesIT & Software — System queries, card provider ticketing and troubleshootingClients & Employers — Responding to payment and card enquiries within 24 hoursRequirements
What You'll Own
A defined set of daily and ongoing responsibilities — real ownership from day one.
Daily Payments — Process employer deposits, payment batches and bank reconciliation before middayCard Management — Cancellations, exceptions, reactivations and malfunctions end-to-endCard Stock — Monitor stock, order renewals and track dispatch via Australia PostSuperannuation & Novated — Generate super files and process weekly novated lease finance paymentsEML Disbursement — Monitor the account, resolve issues and run balance reportsClient Enquiries — Respond to payment and card queries by phone and email within 24 hours
What We're Looking For
Experience in an administration, payments or accounts roleStrong attention to detail with accurate data entry and reconciliation skillsConfident communicator, comfortable handling client and employer queries professionallyHighly organised with the ability to juggle multiple tasks to tight daily deadlinesProficient in Microsoft Office Suite with strong numerical skills
Benefits
What's in it for you
A 35 hour week, 9-5 - because your time outside work matters tooWork close to home, skip the city trafficFree onsite parking, one less thing to think aboutA team that actually feels like a teamGenuine career growth in a business that's still scalingAccess to an Employee Assistance Program
If you have any additional questions, please contact our HR team on [email protected].
*Please note, applicants must have the right to work in Australia. As part of the recruitment process, you may be required to undergo a police and medical check for security clearance pertaining to specific job requirements.