About this role
Global migration is a 21st-century reality: Whether people are fleeing from something or racing towards better opportunity, finding love or experience new cultures, people are now living side by side in a new way. At Rebtel, we believe in tearing down borders – from the geographical borders that complicate international communication and borderless banking to the cultural borders that keep people divided. We’re on a mission to build products serving the 2 billion modern internationals of the world. We offer work, communication and banking services for anyone crossed a border: Our team mirrors our global audience: we are a diverse team of people from over 40 different countries that get together everyday – and we’d love for you to join us. Do you have what it takes? Rebtel is looking for a Customer Support Specialist/Analyst Are you passionate about changing the world? Loves to celebrate success together with a truly diverse team of 100 people with more than 40 different nationalities? Are you looking for that rare combination: the spirit and excitement of a startup with an already existing and continuously growing business? Do you have a customer centric approach and love customer retention and service? The role Rebtel is looking for a hands on Analyst to join our Customer Support team in Stockholm. In your role you will focus on the drivers behind satisfaction and recommendation rates. We are looking for a hands on person who is ready to join a team with the focus of understanding our customers and delivering excellent customer support. Responsibilities Work with the team and track support analytics Track Customer Support team performance Provide the Customer Support Team Lead with data to identify opportunities Assist quality assurance team with reports and data Work proactively with customer cases when focusing on quality and resolution Requirements: Proficiency in English and Spanish Experience in customer centric service University business degree or similar Preferably 0-2 years of experience in analytical roles or hands on project management To compile and analyse data - this is part of your DNA General knowledge and interest in automated processes We are looking for: A hardworking individual who thrives in a rapidly changing environment with tight deadlines Someone who is into the details and passionate about quality A fast learning and dedicated person who is ready to grow with Rebtel Someone who embraces a multi-cultural environment We are Rebtel. People from all around the world, as of now more than 40 countries and more to come. We believe in equal opportunity and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.