About this role
Sandvik Mining and Rock Technology is a world-leading mining equipment manufacturer committed to offer highly optimized solutions designed to increase our customers’ productivity and profitability – while ensuring reliability, efficiency and safety, through high technology. Our Product Area Parts and Services provides the Sales Areas with aftermarket offerings and spare parts globally, and our Parts & Services Commercial Transformation team is responsible for the aftermarket sales development. Driving development initiatives, we have, among others, developed and implemented global, standardized processes and systems to optimize performance across all Sales Areas. To continue on this journey, we are now looking for two Sales Channel Support Specialists to join our Parts & Services Commercial Transformation team. We offer you the chance to work in a global environment with lots of exposure to our stakeholders and be part of our innovative and successful team who are leaders in what we do. The location for these positions is Västberga or Sandviken. Your mission – Maintain a world class support operation and increase eCommerce knowledge and utilization across Sales Areas As Sales Channel Support Specialist, you are responsible for supporting Sales Areas in identifying suitable customers for eCommerce solutions. You support eCommerce stakeholders with ongoing management of internal and external customers and with the functional development of eCommerce solutions. By proactively gathering and analyzing information from Sales Areas, you develop continuous improvements initiatives to support the development and implementation of new eBusiness strategies. Furthermore, you generate processes for effectively maintaining currency of global guidelines and supporting documentation, and you aid the Training Manager with Sales Area training and development requirements. In this position, you report to the Sales Channel Process Owner, and occasional travel may be included in your job. Your character – A business professional with a service-minded approach We are looking for someone with a degree within the field of commercial, marketing or business administration. You have five years’ experience working with business systems, processes and procedures, focusing on customer services and order-to-delivery, combined with three years’ in a Sales Support role and experience from process mapping and project management. You have a strong business acumen and a well-developed working knowledge of eBusiness processes, and demonstrated experience using Aurora and eCommerce systems including Esker, Direct Connect and any CRM-system. Furthermore, you actively drive initiatives for continuous improvements on measured process and system performance. As we operate in an international setting, we expect you to both speak and write in fluent English. We place great value in your personal qualities in this recruitment, characterized by your strong analytical skills and problem-solving mindset. With excellent communication skills, you easily connect and cooperate with both your team members and stakeholders, on all levels. We further value your attention to details and your structured ways of working to deliver quality results on time. As a role model for the organization and your team, you have a high regard for safety and lead by example to promote a safe and healthy workplace. At Sandvik, we strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Recruiting Manager Christina Waliczek, Parts & Services Commercial Transformation Manager Application Send your application no later than September 25, 2018. Read more about Sandvik and apply at www.sandvik.se/career , Job ID: R0002973. Contact information For further information about this position, please contact: Kristoffer Åkerlund, Recruitment Specialist, +46 (0)26 261 325 Union contacts Per Hedman, Unionen, +46 (0)26 265 014 Rickard Andreasson, Akademikerföreningen, +46 (0)26 262 448 Anders Svedlund, Ledarna, +46 (0)26 262 341 For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444. Recruitment Specialist Kristoffer Åkerlund Prior to this recruitment, we have already decided on what advertising channels and marketing campaigns we wish to utilize. In light of this, we respectfully decline any contact with marketing or recruitment agencies regarding additional channels or campaigns. Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability and safety. We hold world-leading positions in selected areas – tools and tooling systems for metal cutting; equipment and tools, service and technical solutions for the mining and construction industries; products in advanced stainless steels and special alloys as well as products for industrial heating. In 2017, the Group had approximately 43,000 employees and sales of 91 billion SEK in more than 150 countries within continuing operations.