About this role
Sandvik Mining and Rock Technology is a world-leading mining equipment manufacturer committed to offer highly optimized solutions designed to increase our customers’ productivity and profitability – while ensuring reliability, efficiency and safety, through high technology. Our Product Area Parts and Services provides the Sales Areas with aftermarket offerings and spare parts globally, and our Parts & Services Commercial Transformation team is responsible for the aftermarket sales development. Driving development initiatives, we have, among others, developed and implemented global, standardized processes and systems to optimize performance across all Sales Areas. To continue on this journey, we are now looking for a sales professional to join our Parts & Services Commercial Transformation team as Sales Channel Process Owner. This is a key leadership position, where we offer you the chance to make your mark on the work we do on a global scale, and an excellent opportunity to grow. The location for this position is either Västberga or Sandviken. Your mission – Optimizing sales channel processes to achieve proactive sales excellence The Parts & Services Commercial Transformation teams’ mission is to support Sales Areas with the development of over the counter business. Introducing and integrating My Sandvik is the first major step in gaining insights to productivity, and a great service that truly will make a difference to customer profitability. As Sales Channel Process Owner, you lead a team of Sales Channel Specialists and cooperate with key stakeholders to identify business needs, processes and procedures. You are responsible for driving the implementation of sales channel initiatives, systems and processes according to set implementation plans, and for standardizing end-to-end sales channel processes and procedures globally to ensure alignment with aftermarket objectives. You are also accountable for driving our Sales Channel efficiency and order/quote handling process efficiency (Customer Response Duration Time). Furthermore, you support sales teams in defining customer segmentation and profiling, and you represent Parts and Services in identifying business requirements, functional design, process design, testing, training and defining support procedures, among others. All of these performance areas add up to the final objective – to enable Sales Areas to take ownership of all relevant sales channel processes and applications. In this position, you report directly to the Parts & Services Commercial Transformation Manager, and international travel is a natural part of your job. Your character – A collaborative manager with focus on problem-solving We are looking for someone with a degree in the commercial, marketing or business administration field, and a project management qualification or green belt in process improvement. You have at least five years’ experience from a Sales Management position, working in a global environment, along with similar experience from successful implementation of new process optimization projects. You also have proven leadership experience within an aftermarket sales environment along with successful change management skills and a proven ability to drive best practice in the use of integrated applications to support business requirements. As we operate in an international setting, we expect you to both speak and write in fluent English. We highly value your personal qualities in this recruitment, characterized by your passion for problem-solving and your strong business acumen. With your management skills, you easily engage key stakeholders at all levels and global contexts. And as a proven leader, you have the experience and skills to motivate and develop your team to achieve excellent results. Being a great role-model, you have a high regard for safety and lead by example to promote a safe and healthy workplace. At Sandvik, we strongly believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Recruiting Manager Christina Waliczek, Parts & Services Commercial Transformation Manager Application Send your application no later than September 25, 2018. Read more about Sandvik and apply at www.sandvik.se/career , Job ID: R0002977. Contact information For further information about this position, please contact: Kristoffer Åkerlund, Recruitment Specialist, +46 (0)26 261 325 Union contacts Per Hedman, Unionen, +46 (0)26 265 014 Rickard Andreasson, Akademikerföreningen, +46 (0)26 262 448 Anders Svedlund, Ledarna, +46 (0)26 262 341 Prior to this recruitment, we have already decided on what advertising channels and marketing campaigns we wish to utilize. In light of this, we respectfully decline any contact with marketing or recruitment agencies regarding additional channels or campaigns. Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability and safety. We hold world-leading positions in selected areas – tools and tooling systems for metal cutting; equipment and tools, service and technical solutions for the mining and construction industries; products in advanced stainless steels and special alloys as well as products for industrial heating. In 2017, the Group had approximately 43,000 employees and sales of 91 billion SEK in more than 150 countries within continuing operations.