About this role
What We Need From You: • Bachelor’s Degree in Technology field such as information systems, computer science, software engineering or related field • Excellent communication skills, oral and written – Fluent English essential • Comfortable working with Fortune 1000 companies • 1-2 years of experience in a client facing IT role • Experience of how to describe complex technical systems, in conjunction with business processes and legal requirements • General knowledge of e-invoicing, compliance and/or archiving is advantageous. • Technical competence of IT-security, ERP systems, Web Services, basic programming is advantageous but not essential • Ability to effectively manage multiple work assignments and projects • Strong time management, organizational and decision-making skills • Demonstrated track record of finishing projects on time and on budget • Excellent customer service skills • Ability to travel to customer sites if required (not common, most work is done remotely) The Technical Consultant is responsible for managing the effective completion of day to day tactical activities needed for the implementation of Sovos software solutions. The Technical Consultant will work closely with external clients, delivering projects and providing technical support for Sovos SaaS products. The Technical Consultant will be required to trouble shoot complex technical issues by utilizing extensive product and technical skills: • Run packaged and well-defined Sovos projects. This includes delivering the kick-off workshops, reviewing design specifications, responding to technical and legal questions, providing technical and development assistance, reviewing test reports, providing test and production credentials issuance and maintaining project documentation. • Provide technical support and guidance to Sovos Clients and Professional Services Team. • Apply extensive product/technical experience to troubleshoot issues. • Lead technical related meetings with the Professional Services Team or customer as needed. • Ability to work on multiple, complex implementation projects concurrently • Technical experience with on cloud-based systems • A genuine interest in new/existing/future products and rollouts as well as emerging technology to increase proficiency in a technical capacity • Responsible for ensuring technical assistance and guidance for client implementations to meet quality and scope expectations • Maintain a high level of energy, enthusiasm, engagement and commitment to action • Participate in project teams and product committees • Demonstrate a high degree of self-awareness and commitment to personal development and learning What We Can Offer! The opportunity to grow as a professional - and as a person - through various company-provided development opportunities, including a comprehensive benefits package, internal and external training opportunities, secondments and working with global teams on cross-functional projects. The challenge of working in an emerging market and solving complex problems for our clients is a large one. Businesses are struggling to keep up with the pace, volume, and complexity of regulatory requirements. In fact, 45% of CFOs say compliance is their “biggest growth challenge.” That is why over half of the Fortune 500 counts on Sovos to solve their complex business-to-government compliance challenges. Our employees work on meaningful and engaging projects that make a tangible impact on our clients’ success.