About this role
Responsibilities & Tasks Perform Application and Product Support (incl. technical presentations and solution support) Perform Deployment support Solve incoming Product and Customer Support Requests Perform Trouble Shooting in Customer networks Develop and Test High Quality Products Drive Continuous Improvements of Products and Processes Perform Continuous Analysis and Requirement Handling Knowledge Sharing and Collaboration Core Competences: Product Development Knowledge Product Life Cycle Management Knowledge Business Understanding Lean & Agile Knowledge and Skills Working with People Relating & Networking Communication Skills Coaching & Mentoring Skills Adapting & Responding to Change Creating & Innovating Delivering Results & Meeting Customer Expectations Planning and Organizing Minimum Qualifications & Experience Requirements: MSc level in a technical discipline or the equivalent level of knowledge English language Preferred Qualifications & Experience Requirements: Highly knowledgeable in virtualization/cloud technologies Experience working with Operator or Data Center IT solutions and SW integration Linux and Storage Competence Wmware, Redhat or Openstack Competence IP and networking competence Python or similar scripting competence Job Summary: PDU Cloud is responsible for the development of cloud products such as the BSP, CEE, HDS and SDN for Ericsson Operator or IT Cloud business, including Operator and Data Center solutions. These are part of a new generation products that will run virtualized applications on Ericsson and other environments and hardware platforms. It is expected that virtualized products gradually will replace native solutions and become the main way of providing services for subscribers and enterprises. Our products and solutions are new in the cloud market place and you will be part of securing successful business for this new product area together with applications and services organizations. We in PDU Cloud IDS are handling the activities related to Integration, Deployment & Support. We are now looking to fill a position in function area of deployment and support of Cloud and BSP/HDS products and solutions. As a Deployment and Support Engineer in IDS you will work with supporting customer deployments in the field, integrating PDU Cloud products to solutions, answer product- and customer support questions and solve related problems, however also be involved in requirement analysis, design, TR-handling, product, solution, and support documentation. We are looking for a genuinely curios person with great interest in the cloud and its technologies enjoying working with customers. We travel to customer sites or other Ericsson offices to support PoCs (Proof of Concept), DVAs (Design Verification Activities), Deployments, onsite Support, or other customer related activities. Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.