About this role
The Application Services department at Sandvik IT Services is now looking for an IT Service Manager to join our team. In this role, you contribute to influencing and developing our Application Operations delivery and you ensure operational stability for many of our most prioritized applications and platforms. We offer you a great chance to make your mark on this area as you join us in the beginning of our journey. In this position, you are located in Stockholm or Sandviken What we do? At Sandvik IT Services, we manage the IT needs of our entire global organization by offering technical solutions for hardware and software, architecture, security, system and process development, and we ensure excellent user support. We like working in a changing environment, where our competence and creativity helps us solve complex challenges and making informed decisions on the go. Your mission As IT Service Manager, you are responsible for the delivery of applications connected to the service Application Operations - and QlikView in particular. You work closely with the Service Owner to ensure stability and to meet agreements and targets. To ensure overall successful operations, you maintain performance indicators and follow-up on delivery precision, and you execute relevant projects within the area. You are a strong leader, acting in line with our core values and leadership model in your mission to inspire and develop your team members. You also ensure excellent stakeholder management and great relations between our department and the overall IT community. Your character We are looking for someone with a degree in Computer Science, combined with at least three years’ experience from the field of IT - focusing on Service Delivery and IT applications or platform operations. We depend on influential leaders and you have previously held a managerial position, giving you the confidence and skills to develop and motivate a team of technicians and architects. An understanding of, and experience from, IT delivery within Sandvik is beneficial, as is experience in QlikView, SAP, Projus and ITIL processes. We act both locally and globally, which calls for excellent communication skills in English and in Swedish. We are fascinated by your personality – you are an enthusiastic and driven IT professional with a strategic mindset and a knack for solving problems. By being dynamic and service-minded, you seize opportunities, drive improvements and develop our technologies and processer into successful business solutions. As a leader, you show the way by being one step ahead, enabling team spirit and creating open environments. This position also includes a large network, and you utilize your great communication skills to build strong relations with our stakeholders. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Application As selections and interviews are made on an ongoing basis, we kindly ask you to send your application as soon as possible, and no later than January 16, 2019. Read more about Sandvik and apply at home.sandvik/career , Job ID: R0005993. If you wish to add a cover letter to your application, please make sure to attach the file when uploading your resume. Contact information For further information about this position, please contact: Marie Wiorek, recruiting manager, +46 (0)8 793 06 21 Union contacts - Sweden Malena Rackner, Unionen, +46 (0)26 262 748 Anna-Karin Wedin, Akademikerföreningen, +46 (0)26 262 780 Peter Olsson-Andree, Ledarna, +46 (0)26 261 984 For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444. Recruitment Specialist Thomasine Rosenblad Prior to this recruitment, we have already decided on what advertising channels and marketing campaigns we wish to utilize. In light of this, we respectfully decline any contact with marketing or recruitment agencies regarding additional channels or campaigns. Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability and safety. We hold world-leading positions in selected areas – tools and tooling systems for metal cutting; equipment and tools, service and technical solutions for the mining and construction industries; products in advanced stainless steels and special alloys as well as products for industrial heating. In 2017, the Group had approximately 43,000 employees and sales of 91 billion SEK in more than 150 countries within continuing operations.