About this role
This is a senior consulting and practice role, based in Stockholm, Sweden. The consulting and advisory scope is centred on the assessment of client critical business challenges/initiatives and development of formal recommendations on ServiceNow best practices that help the client achieve objectives these using sound industry leading strategies. The practice scope is based on the build and implementation of ServiceNow as an ERP for Enterprise tools and the process it supports to deliver the strategies and/or business case. Summary of Job Purpose: This is a senior consulting and practice role, based in Stockholm, Sweden. The consulting and advisory scope is centred on the assessment of client critical business challenges/initiatives and development of formal recommendations on ServiceNow best practices that help the client achieve objectives these using sound industry leading strategies. The practice scope is based on the build and implementation of ServiceNow as an ERP for Enterprise tools and the process it supports to deliver the strategies and/or business case. The key focus of this role will be on Enterprise Service Management, and the oversite and leadership of the configuration and customisation of ServiceNow to support its effective and efficient execution. This includes tool and process solution design and optimisation, management and governance to ensure (a) add maximum client value, and (b) optimises Cognizant delivery where appropriate. Also in scope are data centric activities around infrastructure assessments and configuration baselining, software license management and asset management, using a variety of tools and process approaches. The candidate is expected to work in a professional manner, representing Cognizant to the client at levels up to CxO, and to deliver high customer satisfaction by completing project responsibilities to a high quality, on time and to budget. The candidate will be operationally accountable for the outcome of his/her own engagements, and will act as a Lead Consultant on engagements which require team resourcing, typically of multi-skilled staff based both onshore, nearshore and offshore. The ability to work well within multi-functional and multi-cultural teams is a critical success factor. Key Competencies/ Knowledge/ Experience/ Qualifications which is an explicit requirement: • Confirmed 10+ year experience with ServiceNow Working with multi-functional and multi-cultural Onshore/Nearshore/Offshore delivery of IT Transformation services. External client-facing consulting experience, including: • Gathering requirements, problem solving, strategy development, making recommendations • Track record in mid-sized and Fortune 1000 customer environments Demonstrated success in the consulting context: • Developing and delivering solutions. • Achievement of high level of Customer Satisfaction on consulting engagements. Broad IT experience, including: • Full development lifecycle (requirements, design, build, test, deploy, support) • IT service delivery management experience • Demonstrable thought leadership, through authorship (or participation in) white papers or presentation at conferences. • Team leading and/or management, including team planning, prioritizing & goal setting • Identification and exploitation of opportunities to drive more value from an organization's IT strategy by targeting areas which contribute to improved business performance and innovation • Working collaboratively with clients to develop and execute solution strategies to support organizational direction Architecting Service Management tools and process implementations as solutions to business requirements. • Masters degree in Information Technology IT • Professional qualifications: ITIL, CMMI, CoBIT, TOGAF and Six Sigma • ServiceNow Administrator qualification. • 10+ years of experience in ServiceNow including designing & developing all ITSM modules in ServiceNow • Other relevant tools/technology includes Cloud technologies, Process Automation, Discovery and Service Mapping, Software licensing/management is a must. • ITIL V3 processes including Incident Management, Problem Management & Change Management • 10- years of experience in ServiceNow including designing & developing all ITSM modules in ServiceNow • Etensive programming experience in developing and customizing HP PPM applications with all the modules including Demand management, Time management, Dashboard, Portfolio and Project management, Resource Management, Program Management