About this role
ARE YOU A TRAVELER? WE ARE LOOKING FOR A Service Manager - ServiceNow SAS IT & Digital Innovation is responsible for all IT within Scandinavian Airlines. The organization has 120 employees and is located at SAS Head Office at Frösundavik in Solna, just outside Stockholm. The organization is divided in 6 main departments and in the role as Service Manager - ServiceNow you report to Head of Service Management. SAS is a technology leader and has a long history of developing innovative solutions that have revolutionized the airline industry. In recent years, we have developed an innovative production model to create flexibility and efficiency while providing the best customer experience. As Service Manager you will have the responsibility of managing the full service delivery of ServiceNow. This includes development activities, understanding business needs and setting the roadmap ahead. You are responsible for ensuring and supporting an efficient and effective IT delivery process, based on best practice and SAS standards. Some of your responsibilities: End-to-end responsibility for the ServiceNow platform Lead and manage application maintenance and support Drive continuous improvement of the ServiceNow implementation, by collaborating with process owners within Service Management team and other important stakeholders Maintain a roadmap for the platform Understanding of license model and usage Ensure business expectations of service delivery are met or exceeded Be a sparring partner in all Service Now development. Financial Manager - Responsible for all costs and budgets relating to the application portfolio in the Service area Supplier Manager - Responsible for all external IT-contracts and agreements in the Service area Service Level Manager - Responsible for daily IT-services, delivery, and service delivery level in the Service area Business Relationship Manager - Responsible for business collaboration and business satisfaction in the Service area Demand Manager - SPOC for all business change requests and project demands in the Service area Who are you? Result and solution oriented person with a strong ability to take own initiatives Knowledge of application maintenance Knowledge of agile and traditional development methodology Deep knowledge of the ServiceNow platform Certified of the ITIL Framework Knowledge of Lean Fluent professional English in speech and writing Fluent in one of the Scandinavian languages, and good understanding of other Scandinavian languages Experience and background: Solid experience in working with ITSM tools, especially ServiceNow. Experience of acting as delivery responsible in an outsourced environment Experience from a similar position in a large organization, with an overall accountability/responsibility for IT-services and delivery, provided by external suppliers Experience of business relationship management Experience of supporting business representatives in relevant business processes Experience of financial management, including cost budget responsibility Experience of supplier management, including governance of outsourcing and off shoring Experience from application maintenance and demand management, including continuous improvement Experience of project governance and applying project methodology As a person you act with integrity, honesty and high morale. You are open and want to grow by learning and developing yourself. You are an experienced leader, a strong communicator and a true team player. Deadline for application is the 25th of March 2019 and all applications will be processed on a continuous basis, so don’t wait! The position can be filled before the deadline Please send your application through our applicant tracking system by using the apply button. We ask you to respect that we will not handle applications submitted via email. This position includes great opportunities and exciting challenges. Is this you? – Come fly with us! What we offer? Our employees are valued as our most important resource. To help you as an employee to reach your full potential, we focus on leadership and goal orientated team collaboration. Our ambition is to ensure the right conditions for continuous development of our business and our employees. We want you to grow and develop in your daily assignments, and to gain experience and knowledge to be able to seek new roles and opportunities within SAS. ________________________________________ About our Office Frösundavik is a great place to work. There is a gym, restaurant, café and a variety of services to make your life easier. It’s located in a green area of Solna and close to Hagaparken and Brunnsviken. There’s a non-stop bus connection from the Central Station to Frösunda and commuter trains to/from Solna Station. Of course, cycling is another option and many of us enjoy the scenic route to the office every day.