About this role
Account Strategist, Nordics Stockholm, Sweden Who we are At Criteo, we are building the advertising platform of choice for the open Internet, an ecosystem that favors neutrality, transparency and inclusiveness. With more than 1.4 billion active shoppers and $600 billion in annual commerce sales, we deliver performance at scale. Founded in a Paris start-up incubator, Criteo now carries out our entrepreneurial spirit across 30+ global offices. Do you want to have an impact on more than half of the world’s internet users? Join us and be part of something big. Overview The large customer account strategy team is managing a portfolio of top accounts among our Nordics clients. Client retention together with account growth will be your main objective to continue supporting our ambitious plans for growth. You will be responsible for managing, maintaining, and upselling post sale communications with our clients. This position will be responsible for analysing an assortment of metrics for all ads served, communicating issues/concerns internally to all parties involved and being the client’s “Go-To” person for any questions. You will monitor and optimise existing campaigns to help increasing our revenue and margins, along with cultivating a strong and productive relationship with clients. You will work closely with our internal support teams to provide detailed and insightful reports and optimise campaigns to enhance client’s performances. You will also plan, forecast and negotiate budgets along with upselling Criteo’s wider portfolio of performance products. The Nordics Large Customer Account Strategy team is based in central Stockholm. What you’ll do - Provide best in class account management to Criteo’s Large Customer advertisers in The Nordics. Mainly in Retail, Travel and Classifieds. - Grow revenue and optimise accounts to improve performance for the customer - Responsible for revenue, pitching and up-selling the accounts residing in your book of business - Understanding clients’ marketing objective and manage the day to day relationships. - Regular client meetings at different levels in the advertiser’s organisation - Define, implement and monitor both strategic and tactical plans for your clients - Constant monitoring and analysis of retailer’s campaign performance - Define a short, medium and long term business plan with the client - Manage and empower specialist support teams to achieve these objectives - Identify and suggest new processes that can be implemented to improve Criteo’s service - Encourage feedback from customers to enhance Criteo’s products and services - Track and maintain contact, event and deal information in Salesforce CRM Who you are - Strong background in online performance media (search, display, video, app, affiliate, SEO etc.) SAAS, fashion or broader technology - Proven experience in direct client relationships - Negotiation ad influencing skills, and an ability to persuade at all levels of an agency or client - Excellent knowledge of the local online, retail and e-commerce market - High interest in interactive media and performance based display advertising - Strong analytical skills: must be proficient in Excel. (formulas, v lookups) - Strong track record of success in offering outstanding customer service and innovation leading to sustained revenue growth and customer retention - Ability to assess and resolve advertiser issues - Degree qualification - Ability to deliver in a time-sensitive environment - Passionate about online and technology - Strong project management skills - Eligible to work in the EU (mandatory) - An energetic self-starter. Enthusiastic, smart and a drive to win.