About this role
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About Commvault
Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO. For over 25 years, more than 100,000 organizations and a vast partner ecosystem have relied on Commvault to reduce risks, improve governance, and do more with data.
Senior Technical Account Manager Overview As a Senior Technical Account Manager (Sr. TAM), you are a strategic technical advisor responsible for managing complex enterprise customer relationships while driving customer success, retention (GRR), expansion (NRR), operational maturity, and cyber resiliency outcomes. You operate with a higher level of autonomy and strategic ownership than a Technical Account Manager and are expected to lead complex customer engagements, influence executive stakeholders, and drive multi-workstream initiatives across large enterprise environments. Senior TAMs serve as senior customer success leaders capable of balancing deep technical advisory expertise with programme leadership, executive engagement, and commercial alignment. Key Responsibilities Strategic Customer Success Leadership
Own strategic customer relationships across complex enterprise accounts
Develop and execute comprehensive customer success strategies aligned to business outcomes
Drive measurable customer value realization to improve GRR performance
Influence customer adoption maturity, platform optimization, and operational resiliency
Conduct strategic business reviews with technical and operational leadership stakeholders
Identify customer risks proactively and lead mitigation planning efforts
Advanced Technical Advisory
Serve as a senior technical advisor for cyber resiliency, cloud adoption, enterprise architecture, and operational modernization initiatives
Lead complex technical discussions and architectural alignment sessions
Provide best-practice guidance around scalability, resiliency, governance, and operational optimization
Help customers align technical capabilities to broader business objectives
Drive adoption of advanced platform capabilities and strategic product enhancements
Recommend and document process improvements
Programme & Project Leadership
Lead complex customer programmes involving multiple stakeholders, workstreams, and dependencies
Coordinate cross-functional execution across Support, Engineering, Product, Services, and Sales
Establish governance models, action plans, milestones, and executive reporting structures
Drive accountability for customer success initiatives and transformation programmes
Lead high-priority escalations and customer recovery efforts
Retention & Expansion Leadership
Own customer retention planning and execution strategies to maximize GRR
Identify, influence, and help drive expansion opportunities aligned to customer priorities
Partner closely with Sales and Customer Success leadership on renewal and growth planning
Contribute meaningfully to NRR growth through strategic technical engagement
Use customer health data, adoption metrics, and engagement trends to forecast risks and opportunities
Mentorship & Organizational Contribution
Mentor Associate TAMs and TAMs on customer engagement, technical advisory, and project leadership
Share best practices and contribute to TAM operational improvements and playbooks
Support onboarding and enablement efforts for newer TAM team members
Act as a senior escalation point within the TAM organization
Qualifications & Experience
7–10 years of experience in Technical Account Management, Enterprise Architecture, Customer Success, Professional Services, or related enterprise technology roles
Proven success managing large enterprise customer relationships
Strong customer success and executive stakeholder management capabilities
Advanced technical expertise across cloud, infrastructure, cyber resiliency, virtualization, storage, networking, and enterprise applications
Excellent programme and project management skills
Experience leading complex escalations and transformational initiatives
Strong presentation and communication skills across technical and executive audiences
Demonstrated ability to influence retention (GRR) and expansion (NRR) outcomes
Strong collaboration, leadership, and mentoring capabilities
Preferred Qualifications · Advanced cloud certifications (AWS, Azure, GCP) · Security or cyber resiliency certifications · Enterprise architecture or infrastructure certifications · Experience supporting Fortune 500 or highly regulated enterprise customers · Background in strategic transformation initiatives Success Metrics
Portfolio GRR performance
Expansion influence and NRR contribution through identifying new opportunities
Executive relationship maturity
Customer adoption and operational maturity improvement
Strategic initiative execution success
Escalation resolution effectiveness
Mentorship and TAM development contribution
Customer satisfaction and sentiment
Operational execution and project coordination effectiveness
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Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.
Commvault’s goal is to make interviewing inclusive and accessible to all candidates and employees. If you have a disability or special need that requires accommodation to participate in the interview process or apply for a position at Commvault, please email [email protected] For any inquiries not related to an accommodation please reach out to [email protected].
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