About this role
The Life Sciences Service Custom Parts Specialist is responsible for driving world-class fulfillment of service spare parts transactions to enable high levels of customer satisfaction. Through strong collaboration with global supply chain, manufacturing sites, OEM/Suppliers, Global Services and Genpact. The custom parts team (CPT) supply our customers through the service organization with non-regular spare parts. The CPT member overlook and handle the whole chain from request to final delivery. Essential Responsibilities: • Interact with suppliers and our experts for fast response to the service organization on customized spare parts • Customer focus from start to the end through the whole chain • Ensure regular communication updates around custom parts status to stakeholders/customers • Contribute to the development and improvement of the quoting process • Responsible for creating the format for all packaging material used for custom spare part deliveries Qualifications/Requirements: • Relevant work experience • Some experience in project management or direct or indirect people leadership • Self-motivated, self-starter with the ability to work independently and learn quickly • Understand that the customers determine our success • Knowledge on engineering design principles, architectures and advancements in engineering concepts and technologies • Effective communication skills and boundless behaviour—ability to present ideas and cases clearly and concisely • Experience of working in project teams meeting deadlines and deliverables • Fluent speaking and writing in English language Desired Characteristics: • Technical degree such as BSc in Engineering or similar (or equivalent knowledge/experience) • Experience working in a Service or Systems Engineering team • Experience of PDM-systems (Magic) • Experience of defining requirement specifications • Proven ability to work cross-functionally • Demonstrated supplier and manufacturing interface skills • Excellent communication, influencing skills and ability to gain buy-in for initiatives • Proven LEAN skills • Demonstrated problem-solving and leadership skills