About this role
ABOUT US At Vida, we help people get better- and we're helping the healthcare system get better, too. Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health. By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives.
Vida Health is seeking a Senior Manager, Clinical Operations & AI Strategy to serve as the primary advocate and strategic voice for our Clinical Operations, Member Support, and Provider Support teams. This role sits at the intersection of operations, product, and engineering, reporting directly to the Chief Clinical & Member Services Officer, and is responsible for ensuring our service teams have the tooling, processes, and prioritization support they need to deliver exceptional care experiences at scale.
The ideal candidate brings deep experience translating frontline operational needs into structured roadmaps and requirements, with a working familiarity with AI-powered automation applied across support and clinical platforms. As AI agents become embedded in our Zendesk environment and across our operational tooling, this role will be responsible for evaluating those opportunities, governing their deployment, and ensuring solutions continue to meet the real needs of the teams using them, from discovery through post-launch iteration.