About this role
Qualifications • At least 4 years experience in Delivery and/or Operations organization • At least 4 years experience in working as a solution architect and/or solution integrator • Scripting experience • Development and coding experience is a plus • Capable to work in a customer close environment • Customer oriented with focus on usability • Domain competence is a plus • High level of self-esteem and self-drive and ability to take tough decisions and have the passion to win and a positive attitude Personal skills • Proven ability to multitask and handle multiple complex tasks simultaneously under time pressure; ability to prioritize • Excellent communication skills, easy to talk to, outgoing • Self going • Sensitive to political aspects of vendor-customer relationships • Ability to achieve short term results while aiming for long term goals • Excellent skills in interacting with staff at all levels in a professional way • Fluent in spoken and written English Roles & Responsibilities: Engaged in different aspects of Operations & Delivery e.g. • Service delivery (including presale support) • System Integration • Solution architecture • Customer Support • Managed Services • Data mining • Learning Services • Drive automation to secure efficiency and ease of use Capable of being part of 24/7 support Have a Kaizen mentality Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.