About this role
We are excited to add this position to our growing team! LiveOak Fiber employees enjoy 100% company-paid medical, dental, vision benefits, as well as bonus potential. At LiveOak Fiber, you will be part of a team that values your ideas, contributions, and career growth. Our offices are located just minutes from the beautiful Emerald Coast of Florida and the gorgeous Golden Isles of Georgia. The following is an overview of the role and what we are looking for in a successful candidate.
Position Overview & Purpose
The Service Delivery Coordinator is responsible for focusing on the activities of our highly motivated field service technicians. Provide key support and direction of all scheduled work orders to the field to increase efficiency and meet work order fulfillment. Assign work to field service technicians and provide system-wide communications to associates to ensure that customer requests are resolved in an on-time fashion.
Essential Duties & Responsibilities
Prioritizes and dispatches service and installation requests. Reschedules and/or assigns jobs to technicians. Monitors daily progress of Technicians and adjusts routes to accommodate customer additions, rescheduling, and cancellations while providing support to the Technicians throughout the day. Inputs data into various databases used for tracking and reporting. When necessary, records completion codes to provide accurate service history. Distributes unassigned work to the appropriate field personnel; utilizes the designated workforce management tool. Organizes daily workload by managing the day’s route, assignments and reassigning work as required. Operates PC to input and retrieve subscriber account data and makes notations as needed in the appropriate management tool. Processes paperwork to issue credits for late appointments as needed Other duties and responsibilities as assigned.
Knowledge, Skills & Abilities
Effectively communicates with field personnel regarding any customer-impacting concerns, minimizing the need for future contacts. Provides appointment management, i.e., running late calls to technician, providing estimated time of arrivals, and reschedules with customer (including not home and go backs.) Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Ability to prepare reports and business correspondence. Excellent written and verbal communication skills. Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow Ability to work independently and as a member of various teams.
Basic Qualifications & Competencies
Minimum one-year certificate from college or technical school, 3 to 5 years related experience or equivalent combination of education and experience. Proficient in Microsoft Word, Outlook, and Excel
Must be able to provide proof of eligibility to work in the U.S.
Physical Demands & Working Environment
Walking- up to 40% Standing- up to 40% Reaching- up to 10% Lifting and/or bending- up to 10% Work environment- indoors and outdoors Able to lift up 45 pounds Travel: 10%