About this role
Key Qualifications: •You get satisfaction by helping others, fixing problems and provide top level support •You have a passion for troubleshooting, finding the root cause and solution to complex technical problems •You enjoy being the key technical person that many depend on to fix urgent customer problems •You want to always make a difference for our customers •You like to be in a dynamic work context and have high stress tolerance Additional Requirements: •BSc level in a technical discipline (i.e. Computer Science, Engineering) or the equivalent level of knowledge •Proficient in both oral and written English. •Strong technical background on IP network solutions •Excellent troubleshooting skill Desirables: •Microwave technology competence •Knowledge of Ericsson MINI-LINK •Knowledge of Ericsson Router 6000 family •Experience in Customer Support Position is based in Gothenburg, Sweden. Kindly submit your application latest by 24th September, 2018. Join us on the road to 5G! Microwave backhaul technology plays a significant role in providing reliable mobile network performance to support both the evolution of LTE and the introduction of 5G. With more than 600 customers in more than 160 countries, we need to strengthen our Customer Support team for Ericsson Microwave and Router product portfolio. The team is within Product Development Unit Transport and is based in Gothenburg, Sweden. Responsibilities: •You will drive Customer Service Requests and be a key player in Customer emergency handling •You will be a member of a great diversified team with huge experience in mobile networks where everyone helps each other and shares knowledge •You will maintain high level of technical knowledge by continuous learning through courses, testing and different activities •You will support key customers introducing new releases and features in their markets both remotely and on site Ericsson provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics. Ericsson complies with applicable country, state and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Ericsson supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.