About this role
You have a Bachelor's Degree within Electronics, Computer Science or Information technologies. You have been working at least 2 years within technical and customer support (help desk, internal or external). Experience with condition monitoring system and equipment is preferred. Experience with SKF products is also preferred. You have great computer skills, especially in MS SQL Server, .), LAN/WAN/Wireless network architecture and Operating systems (Windows XP, Windows 7 etc.). Must be courteous, proactive, and positive, and develop good rapport with co-workers/customers. Ability to be persuasive when instructing co-workers and customers. Must be able to be patient while explaining and/or listening to complex concepts and during stressful situations. You also need to be a team-player who performs well in a team environment. You speak and write fluently in both Swedish and English. Provide technical support for customers and service technicians (over the telephone, on-line networks, and email), document customer questions and problems, test/verify customer problems, evaluate engineering support requirements and document/communicate problems to engineering for resolution, install hardware, recommend system solutions. May assist engineering team with design, sustaining, testing, and task review. This may include working with and/or designing analog and digital hardware, power supplies, and systems, including application software Beyond these tasks, you also have to cross-train people in SKF´s other products. SKF works to reduce friction, make things run faster, longer, cleaner and more safely. Doing this in the most effective, productive and sustainable way has made the SKF Group a leading global supplier of products, solutions and services within rolling bearings, seals, mechatronics, services and lubrication systems. Services include technical support, maintenance services, condition monitoring, asset efficiency optimization, engineering consultancy and training.