About this role
Qualifications: • You get satisfaction from helping others, fixing problems and provide top level support. • You have a passion for troubleshooting, finding the root cause and solution to complex technical problems. • You enjoy being the key technical person that many depend on to fix urgent customer problems • You want to make a difference for our customers every day. Formal knowledge: • MSc/BSc level in Computer Science or the equivalent level of knowledge • Fluent in English, written and oral You should also have: • TCP/IP and routing knowledge • Unix/Linux knowledge Position is located in Lindholmen, Gothenburg Job Summary: Ericsson’s Packet Core products are growing on the market and our customers are now preparing for 5G. With more customers and an increased need to support early 5G launches we need to strengthen our Customer Support team for the Evolved Package Gateway (EPG) and Mobility Management Entity (MME). As a Support engineer your main tasks are: • Drive CSR’s (Customer Service Requests) and to be a key player in Customer emergency handling. • Support key customer projects introducing new releases and features in their markets. • Be a member of a great team with huge experience in mobile networks where everyone helps each other and have regular competence sharing sessions. • Constant learning through courses, training and rotations. • Possibilities travel to customers or other Ericsson sites, to build an Ericsson-wide network and to make a name for yourself as a technical expert. Why is Ericsson a great place to work? Ericsson is the driving force behind the Networked Society where every person and every industry is empowered to reach their full potential. Mobility, broadband and the cloud are transforming the world, enabling industries and society to provide better services, capture new opportunities, improve businesses, increase efficiency, and create new user experiences. Our services, software and infrastructure support every major telecom operator in the world. The transformation that this brings allows people, business and society to fulfill their potential and build a more sustainable future