About this role
Your profile The ideal candidate would match all of the personality related criteria listed below, so the successful candidate will at least recognize her- or himself in most of them. Self-driven and motivation to improve and develop yourself and the area you work in Excellent listener with a true interest to understand and find ways to fulfill business need Customer oriented with social, communicative and pedagogical skill High level of cooperation, ability to work independently as a part of a team Analytic, structured and accurate Strong proficiency in documentation Ability to meet agreed deadlines Curious and genuine interest in analytics As for qualifications, the ideal candidate would meet the following criteria. Deep knowledge and extensive experience from with SAS tools as Visual Analytics and Enterprise Guide Experience from and strong competence in data visualization Experience from analytics, warranty and/or aftermarket area Truck product knowledge Volvo system and process knowledge Fluent in English, both verbal and written Technical university degree or equivalent knowledge based on experience Statistical methods knowledge Are you a driven person who is interested to contribute in our work to take the analysis within the Warranty area to the next level? Today our data warehouse, called QRAFT, holds a comprehensive amount of Warranty data that we extract from sources as for instance UCHP and VDA. Using our powerful suite of SAS tools we perform everything from short ad-hoc explorations to deeper and longer-term analyses, aimed to generate insights and solve challenging analytical problems. Furthermore we have used SAS Visual Analytics to develop an impressive flora of follow-up reports covering the whole Warranty process, reports which are used globally by almost 300 users within Volvo Trucks. Now we are facing a time filled with new opportunities within the Warranty analysis area. We are identifying, exploring and adding new data sources, with for example fault codes and vehicle log data, which will give us possibilities to add new information to our analyses. We also want to develop how we use the data we have in, and add to, our QRAFT data warehouse. With use of statistical methods and development and usage of for example machine learning techniques, we want to unleash the value of our data and improve performance within the Warranty process. To maintain and develop our current analysis environment, and for exploring new ways for how to use our data, we are now looking for a Warranty analyst that with skills, personality and engagement can help us fulfill our ambitions. About us The Warranty Policies and Governance is a team of seven persons that are responsible for the Warranty Rules, Warranty Process and Warranty Reports for Volvo Trucks and Renault Trucks. Within the Warranty area we are working in close connection with the Volvo Trucks Sales Areas and with other Business Areas in the Volvo Group. Role description As Warranty analyst you will work with data mainly from our QRAFT data warehouse to create insights and identify business opportunities as well as supporting headquarter, sales areas and markets with various analyses and reports to improve performance within the Warranty area. Maintain, develop and implement Warranty reports Use Warranty data to perform analyses and respond to requests of various complexity Drive state of the art warranty analysis. Develop and find use of analytical methods, including machine learning and statistical approaches Support our users and contribute with training and training material within our area Specify CR business requirements on IS/IT tools and solutions within our area Support IT during the CR process and with solving QRAFT related issues Contribute and support in Warranty related IT projects If you feel that this interesting position is something for you, don’t hesitate to send us your application. This position is based in Gothenburg, Sweden. At Volvo Trucks we are actively working to establish groupings that will take maximum advantage of the strength inherent in differences in knowledge, experience, age, gender and nationality, etc. We find that well balanced working groups increases group dynamics, creativity and new approaches to solutions. For further information, please contact: Erik Johansson, Manager Warranty Policies & Governance, + 46 31 3222061 Sandra Smith, HR Business Partner, + 46 31 3228867 The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under the leading brands Volvo, Renault Trucks, Mack, UD Trucks, Eicher, SDLG, Terex Trucks, Prevost, Nova Bus, UD Bus, Sunwin Bus and Volvo Penta. The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. We make our customers win.