About this role
We are looking for somebody who is self-motivated, confident and driven to support our customers, who are suppliers and retailers located all around the world. You are an ambitious, service-oriented team player who would like to join our international team. You should enjoy digging into and solving technical problems. You have a genuine interest in ensuring that the customer gets the help they need and you understand the importance of working with your colleagues. For you, it will be natural to ask supplementary questions both to the customer and internally, all to ensure first-class service. We are specifically interested in people who speak Swedish and English fluently as well as any of the following languages: - German - French Preferably you have previous experience of working in the retail business with order and invoice management via EDI and understanding how different IT systems integrate with each other. Btwentyfour is growing internationally and are hiring customer support staff with special language skills to meet the needs of our international customers. You will be working in an technical support role where you will communicate with our customers via phone and email. You will also be expected to troubleshoot technical issues and try to solve them. We are looking for ambitious individuals who are service minded, have experience from customer support role, like technical challenges and would like to provide a high level of customer service. If you want a varied and independent work where you get together with fun, committed and competent colleagues in an international environment, this is the right step for you. Btwentyfour was founded in 2000 with a vision to create a shared business platform to streamline the supply chain process for suppliers and their customers and partners in product-intensive retail markets. This platform is a next-generation “Omnichannel Platform” that has gradually emerged by adjusting to continuous demands and requirements from the market. The platform and our services enable both suppliers and retailers to connect via a single master interface with all their business partners, and by extension their consumers, and thus create an unbeatable online interaction. Btwentyfour’s Omnichannel Platform has grown to become a leading solution in the retail industry as it has gradually evolved to become a very important community for our customers and partners. To this day we have over 5 000 well-known international suppliers connected to our platform and over 40 000 connected resellers are directly or indirectly using it every day. www.btwentyfour.com