About this role
Education/training Our roles requires a basic technical education, sometimes university level. Experience We require at least 3 years of relevant job experience for all roles, mostly more. Required experience for this role: - Experience as an application technician - Strong Shell script programming knowledge (Proficient in Python/Perl/Ruby is a plus) - Strong Linux knowledge - Good DB knowledge (SQL, NoSQL or similar) - Good understanding of Support methodologies (ITIL) - Customer support experience - Strong analytical and problem solving skills Work language: English Meriting - Swedish - AWS/Cloud Environment - JIRA Service Desk - Experience with Agile methodologies (SAFe, Scrum), Continuous Integration/Delivery, Automated Deployment and System/Service monitoring - Configuration tools like Ansible, Puppet, SaltStack, etc. Your tasks: - Working hands-on with documenting solutions, Linux systems, Openstack and/or VMware clusters, Kubernetes cluster, Product CLI:s, scripting, protocol analyzers etc. - Automation of IT services is a focus area for this position - Create cost effective solutions through activities in IT and network design, planning and deployment - Configure and integrate nodes and solutions into networks (new and existing) - Maintain a stable environment and optimize the network elements and solutions as necessary - Perform trouble shooting and customer support - Drive continuous improvements of products and processes work as Application Support at our customers company. - You will be tasked with: • Eliminate problems by monitoring, analysing and grouping all incoming queries and problems • Secure that users can pursue their professions through preventive support • Provide information to customers in the event of operational disturbances • Registration, initial support, prioritization and classification • Prioritizing according to type, severity, SLA impact and work load • Incident monitoring, tracking and communication • Following the incident through until it is resolved • Support, investigation and diagnosis Location: Göteborg Starting: Asap UCG/Radio Support is a consulting company based in Kista in northern Stockholm. Regardless placement you will be employed by UCG, with Swedish salary and benifits. The Consultant roll As a consultant you may be placed at different customers. UCG will assist with extra training when needed. As a consultant we need you to be flexible and to easily adapt to a new environment.