About this role
Do you like challenges and resolving issues for customers? If so we want to talk to you! Due to growth and exciting new client wins we are now looking to hire a Service Desk Engineer, to join our thriving IT service desk team in the UK. As Service Desk Engineer you will act as the first point of contact for NTT Security employees to report issues and faults relating to their IT services. You will be resolving issues first time, this will be achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and/or escalating the fault to be investigated further until resolved. You will have excellent customer service skills, the ability to articulate solutions clearly and confidently to end users. Being passion about IT you will have a high degree of technical knowledge across a broad range of technologies and products including; Laptops, Mobile Devices, Remote Access/VPNs, Microsoft, Cloud. The Global Information Service Desk team supports staff on a global basis and ensure that all calls to the Helpdesk are received, recorded, acted on and followed through to completion in a concise and accurate manner We are looking for individuals who are passionate about IT , who are looking to take the next step in their career. Apply today and join a company in a time of growth with new challenges.