About this role
IKEA is a value based company who offers great possibilities to develop within the organization, both nationally and globally. We believe in inclusion, diversity and to make room for everyone in an open environment. We understand the meaning of life-balance, sustainability and we focus on creating a better everyday life for the many people. Do you want to lead the future of retail at the world’s most multinational IKEA store? About you We are looking after a brave and senior leader who has the capability to lead in change and towards an “unknown” future. You have the ability to inspire others and find new ways forward through delegated responsibility and it´s essential that you are a proven team player. It’s preferable if you have a senior leader experience from IKEA. You will be the leader and driving force when it comes to develop and improve the Customer Experience of IKEA. You will lead the Customer Relations function and part of the management team in the store in collaboration with department managers and several team leaders. Furthermore you´ll establish and retain a life-long relationship with existing and new customers to drive growth and sustained long-term profitability by: •Together with the store management team and store commercial team you lead the customer agenda and make sure that plans, decision and processes guarantees customer focus that creates great experiences •Developing and delivering strategic plans and processes for the store that develop the customer experience within your market •Work close with the store commercial team to secure commercial priorities and activities provides a great customer experience and convert visitors to customers •Ensure that customer expectations and customer needs are a base for decision making of business plans and goal settings •Lead and develop your customer relations team The world around us is forever changed. Digitalization has fundamentally re-written the landscape of retail. Customers choose however they like to interact with IKEA and it’s up to us to make it as smooth and pleasant as possible regardless if it’s in a physical store, on IKEA.se , over phone, e-mail, chat or via social media. To meet the consumer expectations of today IKEA is developing in many ways.