About this role
The Manager will utilize a wide array of knowledge, technical skills and critical thinking abilities to facilitate the fast turnaround of both the quality checking of new product, and the repair of items that have failed in the customer environment, as well as promoting service agreements and performing contracted periodical maintenances. He/She is responsible for trouble-shooting, maintaining, calibrating (if needed) and overall status of medical and scientific equipment. He/She would improve quality by offering suggestions, act to meet customers’ needs, implement Quality improvements and assure “gold standard” in all aspects of Services. The Technical Service Manager will adhere to all company policies, standards and procedures, and accepts responsibility for the continuous improvement of the overall well being of the relationship between customers and Basic Steps. We are Swedish Startup company working on the field of resale of medical, scientifical equipment and all other related services and support. We are looking for operation manager. The Manager will utilize a wide array of knowledge, technical skills and critical thinking abilities to facilitate the fast turnaround of both the quality checking of new product, and the repair of items that have failed in the customer environment, as well as promoting service agreements and performing contracted periodical maintenances. He/She is responsible for trouble-shooting, maintaining, calibrating (if needed) and overall status of medical and scientific equipment. He/She would improve quality by offering suggestions, act to meet customers’ needs, implement Quality improvements and assure “gold standard” in all aspects of Services. The Technical Service Manager will adhere to all company policies, standards and procedures, and accepts responsibility for the continuous improvement of the overall well being of the relationship between customers and Basic Steps. -Repair of Company Products: To diagnose and fault find the repair of company products To undertake the service and repair of company products to the required standards To undertake the testing of company products and provide fully completed test and service reports To perform upgrades on company devices as required. To perform calibrations on company devices as required. To perform periodic maintenances on company devices as required. To propose price policies to be applied according to market conditions and customer payment periods; to put the approved policies into practice; to monitor the implementation by technical service personnel. To establish relations with the key actors affecting the decision to purchase technical service products and services as well as with existing/potential customers to improve and maintain continuity of such relations. Sales Promotion: To promote the sales of company products for the targets markets in the middle East and Africa by continued customer visits on their regions and to enlarge the company relationship network with new customer and in new regions. -Training and Support: To support service partners and team members in troubleshooting company products To assist with the training of customer and service partners through training workshops. -Quality System: To ensure all relevant repair/service information is entered into the database. (Or its replacement) To ensure the calibration validity of any test equipment used to repair company products To perform calibration of equipment as required To ensure any customer complaints received by service department are handled within company quality system guide lines – Continued Professional Growth: To develop relevant skills and knowledge by attending courses or make sure the needed knowledge is retained within the company To update on legal changes and or requirement on an ongoing basis To be aware of and to support continuously the development and implementation of the company quality system -Functional Knowledge / Talents: -Education Engineering background preferably Biomedical Engineering, Fluency in both spoken and written English and Arabic languages. We are Swedish Startup company working on the field of resale of medical, scientifical equipment and all other related services and support. We are looking for Operation Manager.