About this role
Can you see yourself in a role where you are in the driving seat for better customer experience? Are you passionate about business, the environment and people? Then we are looking for you. • You have 3+ years of leadership experience. • Experience in working with Sales and Customer Relations. • Knowledge of contact center business is an advantage • You are fluent in English, both written and verbal. You are a natural leader who have the ability to make things happen through engaging and motivating people. You have good sense for business and a motivation to constantly develop and find better ways of working. As a person you have great communication skills, are driven and strive against goals. The most important thing is that you are passionate about service and sales, home furnishing and people´s life at home. To enjoy working with us you are open-minded, straightforward and share our IKEA values. As a Team Leader in the Sales team your main responsibility is to empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible. You work actively to ensure the right competence among co-workers to secure high quality for all customer contacts within the service level. You are responsible for securing that your team reach the financial and commercial goals by communicating them in an open and simple way. You will lead a team of Customer Support Generalists and be overall responsible for the daily operations and report to Service and Sales Support Manager. You will represent a strong brand with a big social and environmental responsibility and you will be in the forefront to drive develop the customer experience. In our workplace we cherish diversity of experience, perspectives, background and an environment where everyone is welcome to be themselves and allowed to make mistakes. When you grow IKEA grows! The IKEA Group is a world leader in the home furnishing business. We are a value-driven company with a passion for life at home and our vision is to create a better everyday life for the many people. Since April 2015, the IKEA Group operates in 43 countries and our retail operations include 321 IKEA stores in 28 countries. IKEA Customer Support Center (CSC) contributes to IKEA in Sweden with over 400 service minded and customer focused employees from two sites in Älmhult and Helsingborg. We enable our customers to choose how they want to contact us through our self-service solutions and personal meetings by phone, email, chat and social media. In your daily work at CSC, together with your colleagues, you will contribute to IKEA's successful business idea, as well as to shape how we meet customers in the future.