About this role
Manage the service delivery of 80+ team on day-to-day basis, within defined budgets and in accordance with relevant Service Level Agreements and quality standardsEnsure process compliance with Group Business Process ModelEnsure processes and operating procedures are clearly defined, documented and up-to-dateMonitor the performance of staff against agreed objectives, taking improvement actions where appropriateDesign and implement continuous improvement culture within the Department to realize business objectives and deliver cost efficient and effective processImplement internal control framework for processes in scopeProvide Senior Management with regular performance reportsBe "face to the customer“ and manage relations with European Eurofins entitiesCreate friendly working environment which will attract and retail TalentsSupport the Transition projects Minimum 2 years of relevant experience in managing large teams, preferably in BPO/SSC environmentStrong financial domain knowledge (PtP, OtC or General Accounting and Reporting)Experience in managing performance against Service Level AgreementsExperience in managing relation with customers (internal or external)Openness for changesAbility to work and adopt to dynamic environmentMaster Degree in Business/Finance/Accounting or equivalentFluent English (written and spoken)High level of energy, drive and passionStrong stakeholder management and presentation skills
We offer:
Unique opportunity to take play key role in establishing and growing new SSCBecoming part of Eurofins SSC Leadership TeamIndependency in team building and shaping the processesInternational experienceMeaningful work towards process excellenceSupport in growth and development within organizationOpen communicationAttractive remuneration and bonus packageMedical careAccess to Multicafeteria Benefit systemEVOLUTION:
In a fast growing group, successful leaders are frequently being offered increased areas of responsibility (subject to geographic mobility).
Eurofins offers international opportunities to strong performers.