About this role
ABOUT YOU We believe you are passionate about providing seamless service and convenience for customers. As a person you have the willingness and passion in transforming IKEA to be the world’s leading multichannel home furnishing retailer. You find energy by achieving success and results through collaboration in fast-paced and complex environments. You have: • solid knowledge of all aspects of payments processes in all touchpoints • up-to-date knowledge of payment methodologies and industry standards • understanding of all aspects of the IKEA multichannel shopping experience, especially within the payment process • ability to understand the complexity of the Payment discipline • knowledge of the IKEA Group strategies, directions and business plans • solid knowledge of stakeholder and change management • able to use problem solving and conflict handling techniques • systematic, organised approach to work and be analytically and numerically minded • strong organisational skills, commercially driven as well as analytical skilled • take holistic decisions always keeping the customer needs and seamless experience in focus, to drive new growth opportunities • strong interpersonal skills with the ability to build effective and trustful relationships • good communication and negotiation skills, as well as the ability to influence • proven experience in Business/Finance Services or related discipline, linked to Customer Experience in a multichannel environment, or similar competence built through the career • minimum 5 years of experiences in payments or customer experience operations ABOUT THE JOB Payments Leader within Market Support. MARKET SUPPORT Our mission is to enable extraordinary growth by supporting the markets in a new era of meeting the customer. We will empower the markets to realize a simple, unique, and seamless meeting. We will provide our markets with economy of scale and exceptional quality in common solutions for all. We will organize for efficiency and effectiveness. You will secure compliant, efficient and seamless payment operations throughout IKEA, in tight collaboration with the markets to reach optimal operational excellence for customers and co-workers in a multichannel retail environment. You will: • create high standard payment solutions supporting the customer expectations, reflecting a seamless customer check-out and payment process. • passion for driving tomorrows outstanding payment solutions enabling growth by increasing conversion • responsible to lead and develop secure, simple, markets relevant and conversion driven payment solutions in a multichannel environment • enable markets to boost customer experience and growth by supporting market relevance solutions • create commercial business cases on relevant payment capabilities and solutions as a base for decision taking and follow-up • lead and utilize best practices, sharing them with the markets • collaborate and streamline direction between the end to end payment functions within INGKA Group, such as Treasury & Finance, IBS, WED, risk & compliance • identify opportunities to develop the customer and co-worker experience across all channels • collaborate with other functions in the organisation to stimulate new business opportunities • actively following industry standards and developments, benchmark and customer behaviour and expectations within the customer support areas to secure relevant business development activities This role is located in Malmö and you will report to the Payments Manager. In this role it is strongly meritorious if you have previous IKEA experience. At the heart of our business are people. We create a better everyday life together by living our shared values and safeguarding our unique culture. To create an inspiring IKEA experience we need to make sure our co-workers have the preconditions to meet our customers in the best possible way. The purpose of the People and Culture function is to secure the competence and organisation to reach our business ambitions. IKEA is one of the world’s leading home furnishing companies. Our vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.