About this role
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Support Delivery Manager - Keystone Schiphol-Rijk, Netherlands Job category: Customer Support Job ID: 135969-en_US Apply Save Job Summary As a Support Delivery Manager - Keystone, you will be a key point of contact for a portfolio of NetApp Keystone customers, helping them get the most from their subscription services. Working closely with cross-functional teams across Sales, Engineering, Support, and Service Delivery, you will support the customer relationship throughout the subscription lifecycle - building trust, coordinating issue resolution, and contributing to customer satisfaction and growth. This is a great opportunity to develop your customer success skills in a collaborative, fast-paced environment where your work directly impacts the customer experience.
Job Requirements
- Build and maintain strong relationships with assigned Keystone customers, acting as their primary point of contact and advocate within NetApp.
- Support regular service and business reviews focused on subscription health, utilisation, capacity planning, and customer objectives
- sharing guidance on Keystone best practices, tools, and self-service capabilities.
- Monitor subscription usage, capacity consumption, and service health to help identify risks and opportunities, supporting modifications, expansions, renewals, and decommissions as needed.
- Help ensure customer environments stay optimised and aligned to their business needs through consistent subscription lifecycle management.
- Act as an escalation point for subscription-related concerns, working w...