About this role
For our client based in the Canton of Fribourg and operating in the Medical Devices industry, GI Life Sciences is looking for a:**Customer Service Representative**Temporary assignment (12 months) Start date: Early January or soonerJoin an international environment where your customer\-oriented mindset truly makes a difference. Do you enjoy being at the heart of operations, coordinating with multiple stakeholders, and ensuring an outstanding customer experience? Are you looking for a diverse role that combines customer relations, order management, and continuous improvement in a demanding environment? Then this opportunity could be the right fit for you.**Your Mission :**As a Customer Service Representative, you will be responsible for the complete management of customer orders, ensuring a smooth process from order receipt through to delivery.Acting as a key interface between customers and internal departments, you will help maintain a high level of customer satisfaction while actively contributing to process improvement and digitalization initiatives.**Your Responsibilities :*** Manage and monitor international customer orders throughout the entire order lifecycle.* Serve as the primary point of contact for customers regarding orders, deliveries, and lead times.* Coordinate activities with Supply Chain, Finance, Quality, and Logistics teams.* Anticipate and resolve operational issues to ensure customer satisfaction.* Participate in continuous improvement and process digitalization projects.* Contribute to workflow optimization and the enhancement of internal procedures.* Support organizational change initiatives in a dynamic and evolving environment.* Ensure accurate tracking of performance and customer service quality indicators.**Your Profile :*** Degree or training in Business Administration, Logistics, or an equivalent field.* Minimum 3 years of experience in Customer Service, Order Management, or Supply Chain.* Experience in an international environment, ideally within a regulated industry.* Good understanding of Supply Chain and order management processes.* Experience contributing to continuous improvement and/or process digitalization projects.* Excellent command of English.* Proficiency with ERP systems and the Microsoft Office Suite.**Why Join This Opportunity?*** A rewarding assignment within a stimulating international environment.* A central role with extensive interaction across internal and external stakeholders.* The opportunity to contribute to transformation and process improvement projects.* A versatile position combining customer relations, coordination, and continuous improvement.* A workplace culture that encourages autonomy, collaboration, and initiative.**Interested?**We look forward to receiving your application and discussing this exciting opportunity with you.j4id10481624jm j4it1146jm j4iy26jm