About this role
Sandvik Common IT is moving into the future with the aim of improving agility in our markets and seizing prosperous business opportunities. We believe that this can be done by establishing a strong entrepreneurial drive in our company and by enabling our leaders to take full end-to-end responsibility for results. Network Services, part of Enterprise Services, is responsible for all global network service delivery within Sandvik. This includes accountability in the areas of design, development and operation. In a fast-changing environment with new evolution technologies and internet-based applications, network services enable change with continued operational stability to support business needs. By managing central and virtual enterprise teams while addressing operational and strategical challenges, our team provides freedom, visibility, insight and responsiveness. We are now looking for a Network IT Service Coordinator to strengthen our team – an exciting opportunity for you to be part of building the next generation software defined network and cloud services offerings. The location for this position is Kista or Sandviken. Your mission In this position, you are responsible for the daily coordination of our global network services. You support customers in coordinating our services and processes to deliver network services that support more than 500 sites in over 100 countries – always making sure that we deliver in accordance with agreed requests, changes, updates and competences, on time, and in line with our quality standards. You cooperate with both external and internal service providers and are the point of contact for clients in all matters related to the service. We offer several services within our team, and you are the one coordinating this to ensure customer delivery across the whole span. To ensure successful results, you work in close cooperation with our Service Operation Managers and other members of the team. Your character We are looking for someone with a degree in Computer Science or similar, or equivalent qualification gained from working. You have at least five years’ experience from working in a similar environment, and you are passionate about managing the development and changes for the next generation of networking. You have extensive knowledge of services within a global environment and with external multinational service providers, also in an outsourced environment. Additionally, you have experience from IT service management, vendor management and ITIL principles, and skills in writing processes and operational procedures. As we work in a global setting, you communicate fluently in both written and verbal English. We are fascinated by your structured and analytical approach and your commitment to performing and delivering to tight deadlines; always striving forward and taking the initiative. You are a true team player who combines punctuality with an independent working style and outstanding communication skills. You are perceptive and easily create a trusting environment for collaboration, while inspiring and motivating your coworkers and creating team spirit and enthusiasm to reach business goals. You are also interested in developing the business and readily implement changes. Since we face a great variety of challenges, you are also able to identify the wider implication of any given issue. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. Application Send your application no later than February 12, 2019. Read more about Sandvik and apply at home.sandvik/career , Job ID: R0007579. If you wish to add a cover letter to your application, please make sure to attach the file when uploading your resume. Contact information For further information about this position, please contact: Johan Backryd, recruiting manager, +46 (0)70 927 94 07 Union contacts - Sweden Urban Höög, Unionen +46 (0)26 261 713 Anna-Karin Wedin, Akademikerföreningen, +46 (0)26 262 780 Peter Olsson-André, Ledarna, +46 (0)26 261 984 For more information about the recruitment process, please contact HR Services, +46 (0)26 261 444. Recruitment Specialist Kristoffer Åkerlund Prior to this recruitment, we have already decided on what advertising channels and marketing campaigns we wish to utilize. In light of this, we respectfully decline any contact with marketing or recruitment agencies regarding additional channels or campaigns. Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability and safety. We hold world-leading positions in selected areas – tools and tooling systems for metal cutting; equipment and tools, service and technical solutions for the mining and construction industries; products in advanced stainless steels and special alloys as well as products for industrial heating. In 2017, the Group had approximately 43,000 employees and sales of 91 billion SEK in more than 150 countries within continuing operations.